Location
Hampton, VA, United States
Posted on
Dec 21, 2022
Profile
The **MEMBERS ONLY**SIGN UP NOW***. (HU) Online IT Systems Analyst will report to the Director/HU Online. This position will provide technical and administrative support for University College’s departments. This role supports daily requirements by providing excellent customer service to students, faculty, and staff. This role will also use current remote access tools to assist users by providing hands-on assistance to troubleshoot, repair, upgrade, and configure computer hardware, software, printer, and peripheral issues.
The successful candidate will coordinate activities closely with Hampton’s Center for Information Technology teams. As Hampton expands the HU Online program, this role will include planning, designing, and implementing new systems and changes to existing data processing support management control and decision-making activities. This role may train, serve as a resource, and provide technical guidance to staff. Their interactions are typical with fellow team members, but they also interact with assigned students, faculty, or other university staff. Additionally, this position will interact with external vendors or service providers.
Duties and Responsibilities
Analyze current and proposed departmental/user hardware and software systems; develop and maintain systems for the various constituencies within the department
Review proposals which consist of objectives, scope, and user expectations; gather facts, analyze data, and prepare proposal synopses comparing alternatives in terms of cost, time, and availability of resources
Analyze problems on computer applications and systems for students, faculty, and staff; provide technical assistance to departmental user support staff
Provide individual and/or group instruction and training to students, faculty, and/or staff on computer technologies.
Provide technical support for research and development initiatives and for the implementation of new technologies for adoption.
Support structured programs, as appropriate, using technologically current programming languages to support systems
In addition to the above job responsibilities, other duties may be assigned
Preferred
E
xperience:
Hands-on application understanding of
Windows 2012/2016 environment
Familiarity
with WordPress
or web development tools
Skilled
with Windows and Mac OS desktops
Understanding with networking concepts
Competencies with critical p
roblem solving, issue identification, analytical and technical documentation skills
Ability
to work independently and productively under pressure
Strong interpersonal skills and ability to work well in a team environment
Qualifications
Bachelors’ degree in Computer Science or?equivalent level of training and experience.
At
least 5-7
years of management?experience
W
orking knowledge of programming?analysis, systems design, database design, data communication, network?concepts and multiplatform operating systems.
Ability to
lead projects
requiring
technical
coordination thru implementation
Experience in
online
higher education and?administrative systems
E
xperience in
El
lucian’s
Banner?system
and Blackboard’s LMS
is a plus
Strong
written a
nd oral?communications skills
Able to support ongoing c
om
munications
with?
users and
executive management
on technical
information services and systems
Company info
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