Quality Control Supervisor - RFO

Profile

**MEMBERS ONLY**SIGN UP NOW***. was established in 2010 by a group of operators and investors who sought to combine best-in-class brands, assets and people within the complex risk management industry. Today, the leading provider of risk management and operational support services worldwide, **MEMBERS ONLY**SIGN UP NOW***. combines the legacy capabilities and experience of ACADEMI, AMK9, Triple Canopy, Olive Group, OMNIPLEX, Centerra, Edinburgh International, Strategic Social and all of their affiliates. From life support, procurement, operations and maintenance to high-threat protection, training, C4I systems integration and crisis response, **MEMBERS ONLY**SIGN UP NOW***. helps its clients achieve and sustain success, no matter where they are in the world. **MEMBERS ONLY**SIGN UP NOW***. operates in approximately 40 countries with regional offices in Africa, the Americas, Europe and the Middle East. **MEMBERS ONLY**SIGN UP NOW***. is headquartered just outside of Washington, D.C. in Reston, VA.
Reports To
: Project Manager
Direct Reports:
Lead Engineer, Service Order Dispatcher
Summary:
Responsible to ensure that the organization exceeds all contractual obligations on a daily basis.
Duties and Responsibilities
Plan, direct, and monitor the performance of the operations and maintenance staff.
Establish performance metrics; track, analyze and report out monthly on the performance of the organization.
Ensure that the facility is operated and maintained in a cost-effective and safe manner.
Ensure that the operation and maintenance staff are following processes and procedures.
Find innovative and creative ways to reduce expenditures and increase revenue.
Perform audits to ensure that the organization is exceeding all contractual obligations.
Manage the computerized maintenance management/service order system.
Review all attendance and proxi-pen summary reports with the Senior Lead Engineer.
Administer the customer service survey program.
Ensure customers are satisfied with the service rendered by the staff.
Act on behalf of the Project Manager in his/her absence.
Perform other duties as assigned by the Project Manager.
Qualifications
Bachelor's degree or
equivalent experience.
Five (5) years of facility or building operations experience with three (3) years of supervisory, maintenance experience.
Must possess a minimum of five (5) years of experience working with commercial office facilities.
Must be a team player.
Possess superior customer service skills.
Must have strong analytical skills, exceptional organizational skills, superior oral and written communication skills, and excellent interpersonal skills.
WORKING CONDITIONS:
Ability to work during inclement weather.
Must be available to travel if needed.
PHYSICAL REQUIREMENTS:
May be required to lift and carry awkward items weighing up to 50 lbs.
Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday.
WHY **MEMBERS ONLY**SIGN UP NOW***.?
With operations across every major continent and an annual revenue of $1.7 billion dollars, **MEMBERS ONLY**SIGN UP NOW***. provides a wide array of opportunities for individuals looking to build successful careers in a fast-paced, growing industry. Legal, moral and ethical business practices remain at the cornerstone of our culture and **MEMBERS ONLY**SIGN UP NOW***. continues to be recognized for our emphasis on quality and compliance. This s
trong track-record of performance is supported by our deep relationships across key government agencies and blue chip commercial customers.
With more than 21,000 personnel worldwide, the majority of whom are military or law enforcement veterans, we leverage our employees' ambition and passion for creating a safer world. Our
extensive operational expertise is augmented by our intimate knowledge of economies, communities and cultures
. As a result, we share a willingness to support complex operations in some of the world's most demanding places.
Location(s):
Washington, District Of Columbia, United States

Company info

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