Step 2. Have the end result/desired outcome you want to produce in mind.
Step 3. Find the person you need to delegate to and give them the task.
Step 4. Share with them the results you desire.
Step 5. Ask and inform them why it’s important. Making someone feel needed, included, and part of the team, rather than simply telling them what to do, helps them do a better job.
Step 6. What is the advantage for them to take care of this task? Acknowledge not only their role but how performing this will benefit them.
Step 7. Ask them how it’s going to get done. Ask questions such as "What do you feel is the best way to handle/complete this?" and "How have you handled something like this in the past?" The answers to these questions will determine if they are comfortable performing the task and whether or not they have the right tools/information/strategy needed to complete it. (Caution: while doing this, be careful not to sound condescending. E.g., "So repeat back what I just told you.")
Step 8. Determine the exact time frame that you want the task finished by. "When do you feel you can complete this?" This creates ownership in the person's mind to get it done, since they are creating the time line themselves. (If the time they choose isn't appropriate, ask what would have to happen for the task to be completed sooner.)
Step 9. Reconfirm: This can sound like, "Okay great, then you will be able to have ______ done by........ ?" or "So, I can expect the paperwork on my desk by tomorrow at....?"
Step 10. Most importantly, make sure you follow up at the time the task was anticipated to be completed to ensure it was done. Otherwise, you run the risk of training the person not to be accountable by sending the message that it’s okay for tasks not to be completed.
About the Author
Keith Rosen is The Executive Sales Coach and best-selling author of several books including Time Management for Sales Professionals and Coaching Salespeople Into Sales Champions. Inc. and Fast Company named Keith one of the five most influential executive coaches. Contact www.ProfitBuilders.com or info@profitbuilders.com.
