Account Director

Profile

As an Account Director, you expertly manage and grow client relationships. Clients describe you as an expert and trusted advisor—and you use engaging leadership to develop those senior level client relationships. Overall profitability of the business and client satisfaction is on your shoulders—but you have that covered. Most importantly, you’re a leader to internal, multidisciplinary teams who can motivate a team to deliver successful web-based campaigns and programs.
You will:
Partner with strategy team to develop and provide strategic direction for clients.
Foster relationships with clients to ensure the effective delivery of projects.
Lead internal teams, integrated agency partners and client teams to deliver cross-channel campaign ideation and execution (TV, Digital, Social, CX, etc.) to support client goals.
Manage and inspire teams to work through dynamic timelines and be able to pivot quickly with shifting business/clients’ requirements.
Manage finances of account revenue and profitability.
Develop and deliver organic growth within accounts.
Deliver metrics on the quality of the relationship and the product provided to accounts.
Ensure all Statements Of Work are drafted, documented, accurate, and implemented.
Foster relationships with other Account Directors, Account Team members, and multi-disciplinary teams.
Mentor and coach team members while motivating and leading overall project teams.
Define and implement best practices at the business unit level.
Contribute to overall development of the Client Services department.
You have:
5-10 years of Account Management experience in agencies within digital marketing, user experience and/or product design.
Experience managing digital product applications within financial services or Pharma sector.
Experience providing marketing support to B2B clients.
Experience working with complex project and complex clients, delivering annual services revenues in excess of $5MM each.
A solid understanding of user-centric digital product design.
Competency leading and partnering with complex teams of up to 20 people and client relations.
Solid experience formulating and driving long-term strategic account plans, strategies, and roadmaps.
Ability to react quickly, assess, and implement solutions.
Advanced negotiation, communication, writing, and organization skills with an outstanding attention to detail.
The leadership skills to motivate distributed and cross-agency teams.
Patience to work with others using tact and good judgement.
Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to
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