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Job Details

Shop Assistant Store Manager Bike Shop

Location
Chicago, IL, United States

Posted on
Apr 04, 2022

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The Shop Lead is responsible for quality, efficiency, and accuracy of order flow and customer experience for the bike business.  This person is directly responsible for the day-to-day operations and efficiency of the Bike shop within the retail store. This will include management and delegation of duties to direct reports.  The Shop Manager will work hand in hand with the General Manager of the retail store. ESSENTIAL DUTIES & RESPONSIBILITIES:Effectively manage and communicate department level expectations to a team of 2-3 direct reportsResponsible for the growth and development of direct reports including goal setting, conducting 1:1’s, and conducting quarterly and/or bi-annual reviews Establish and maintain a work order scheduling system to ensure all work orders are completed on time and to a high degree of qualityMaintain shop supply inventory to ensure service can be accomplishedPerform service on bicycles and skis/snowboards at a highly proficient levelBe able to deal with high level customer engagement, and able to handle escalated customer issues.Establish a community engagement program that includes training classes, shop rides, etc.QUALIFICATIONS, SKILLS & ABILITIES:Prior experience as a Bike Tech with full knowledge of the mechanical workings, and compatibility of bicycles.Prior experience in a Management level positionComplete and full understanding of current road, mountain, gravel, and cyclocross frames, wheels, and all componentry regarding knowledge of product and compatibility with the ability to maintain this knowledge as new products are introducedAbility to mechanically problem solve issues that arise in the process of building bicyclesExperience with Microsoft Office applicationsPHYSICAL DEMANDS, VISUAL ACUITY & WORKING ENVIRONMENT:Physical Activity:Regularly requires balancing, stooping, reaching, standing, walking, fingering, picking, typing, talking, hearing, and repetitive motions.Frequently requires grasping and feeling.Occasionally requires climbing of stairs, pushing, pulling and liftingOccasionally requires kneeling and crouching.Physical Requirements:Medium work: Exerting up to 50 lbs of force occasionally and or up to 30 pounds of force frequently, and or up to 10 lbs of force constantly to move objects.Visual Acuity:Requires close visual acuity to visually inspect small defects and small parts for assembly at distances close to the eyes.Work Conditions:Subject to hazards such as proximity to moving mechanical parts and exposure to chemicals.Subject to atmospheric conditions such as fumes, mists, odors, and dust.About **MEMBERS ONLY**SIGN UP NOW***.Seek it. Find it. Send it. We help customers seek the perfect gear for their **MEMBERS ONLY**SIGN UP NOW***., find their awe, and send it their way. Through our five brands—**MEMBERS ONLY**SIGN UP NOW***., Competitive Cyclist, MotoSport, Bergfreunde, and Steep&Cheap—we give our customers the gear, knowledge, and inspiration they need to chase life’s greatest moments. We foster local outdoor communities around the locations of our expanding number of retail stores, and we’re actively creating a more inclusive and equitable outdoors for all through our Diversity, Equity & Inclusion initiatives.We’re a company of Gearheads and we offer personalized expertise at every level of the organization. This means we curate the best assortment of premium gear and apparel, a premium shopping experience, personalized Gearhead advice, super-fast and accurate fulfillment, and aspirational and informative content.We take growth and personal fulfillment seriously. For our employees—aka, our Herd—this means career growth potential and the ability to take ownership and make an impact daily. We offer perks like an exceptional gear discount, an annual summer Adventure Contest, summer barbecues, and a pet-friendly office. When you join the **MEMBERS ONLY**SIGN UP NOW***. Herd, you join a crew that is passionate about their jobs and equally stoked on the outdoors. Pre-dawn skintrack laps are the norm, MTB rides are our lunch break, and you’ll regularly find coworkers hitting the trail together post-work. Benefits are competitive and include medical, dental, vision, and disability & life insurance, paid maternity and paternity leave, 401(k) matching, Flexible Spending or Health Savings Account.

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