Senior Product Manager Unified Experiences Product Experience

Profile

**MEMBERS ONLY**SIGN UP NOW***. brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at **MEMBERS ONLY**SIGN UP NOW***..

Job Summary

Responsible for managing the pricing, packaging and documenting of new product ideas and conducts user need analyses for ancillary products so that subscriber and financial objectives are achieved. Conducts the budgeting, planning, analysis and monitoring required to ensure unit and financial targets are met for assigned products. Manages ongoing product management of new and existing products. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.

Job Description

**MEMBERS ONLY**SIGN UP NOW***. is a leader in the internet, pay TV and home automation businesses offering products and services under the Xfinity brand. Xfinity has been valued as a top 20 brand in the United States and has almost 30 million customers.

This new role will be responsible for orchestrating, executing, and delivering the product experience and strategy to offer innovative, differentiated, and magical service experiences to customers in new and novel ways. As a part of the Mobile & Integrated Experiences team, Unified Experiences brings together multiple product experiences across connectivity and entertainment into seamless, coalesced experiences that delight customers in their ease of use and additive value to their lives. This role is of critical strategic importance to drive long term revenue growth and grow relevance and engagement with customers.

Key to this is a product manager who can challenge the status quo to drive transformational product innovation and customer experience, and to co-ordinate high quality end to end delivery. The Senior Product Manager, Unified Experiences is a collaborative creative with the capabilities to develop and lead the business strategy and to work closely with key stakeholders to co-ordinate and balance opportunities across product areas, in addition to driving simple, consistent experiences.

Core Responsibilities


Responsible for assisting with creating the product strategy for new unified network and service experiences, including problem definition, value proposition alignment, and supporting customer behavioral and engagement data

Define and deliver products and services inclusive of capability, feature, and benefit details that bring to life differentiated and delightful customer experiences and touchpoints

Identify and coordinate development budget and cost management

Work with broadband/mobile/home/entertainment product and business teams to identify and prioritize differentiated integrated product and service propositions and experiences and align roadmaps

Collaborate with Digital Platforms & Experience (DPX) teams to deliver best in class intergraded product experience underpinned by a simple, convenient, digital first experience that reinforces the benefits of a converged digital platform and experience

Translate end-to-end Go-to-Market plan into product experience roadmap by collaborating with technology, product, design, marketing, sales, pricing, and operations teams to ensure commercial delivery of products and services, including backlog management

Develop clear product and experience goals, metrics, and purpose

Establish goals to achieve key product performance metrics such as, product engagement, NPS, churn & customer lifetime value


Professional Experience/Qualifications:

The successful candidate will have in-depth experience in developing and delivery new products and a demonstrable successful track record of hands-on leadership of product integration and design thinking that fosters a culture of innovation and forward-thinking.


Extensive experience working cross-functionally within a large scale, complex, data driven and technologically innovative organization.

Strong consumer mindset and track record. Drives the product experience teams and cross functional teams to deliver experiences that convey clear consumer value propositions. Able to gain alignment and commitment across the organization.

Solid track record of achieving business objectives utilizing influence skills with significant indirect dependencies both internally and externally. Able to drive strategic alignment and execution while fostering relationships with key decision makers and stakeholders across multiple departments.

Ability to successfully innovate and deliver transformational change while concurrently prioritizing multiple projects, new opportunities and roadmap development.

Holistic business, product, and design experience in consumer technology products and services with demonstrated knowledge of current trends. Solid understanding of product development life cycle, product management, and experience design.


Leadership Attributes:


Strategist: A strategic thinker and innovator who thrives on ambiguity, able to develop compelling concepts and business cases to drive growth and take them through to delivery.

Disruptor: Challenges the industry status quo to develop innovative, transformational customer experiences.

Visionary: Ability to clearly articulate a vision and strategy, and to communicate it clearly and gain buy in from multiple levels in the organization.

Champion: Highly motivated and results oriented change agent with strong technology, business, product, and design acumen .

Manager: Ability to manage complex projects while meeting deadlines and managing virtual teams to achieve optimal results.

Leader: “Lead by example” mentality that promotes collaboration, openness and accountability with her/his team, other departments and external partners.

Facilitator: Participative, thoughtful facilitator that can keep others engaged and on track in meeting environments.

Collaborator: Excels in a culture of collaboration, excellence, innovation and teamwork.

Bridger: Strong interpersonal skills – an outstanding ability to build relationships, influence and navigate within a complex organization.

Diplomat: Presence and self-confidence to interface and engage with key stakeholders internally and externally.

Communicator: Dynamic communication skills with the ability to connect with large and small audiences verbally, through powerful, relevant presentations and via written correspondence.

Initiator: Understands the importance of finding win-wins and engaging others in the cycle of developing new initiatives.


Employees at all levels are expected to:


Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.


Disclaimer:


This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

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