Senior Analyst of Project Management

Profile

Job Description
This role supports Aetna Voice Advantage (AVA) Member and Provider IVR applications, providing day-to-day operational support (table maintenance, etc.) as needed to adapt voice response system to customer needs and driving direction in incident response activities. This role also provides AVA performance reports to track authentication and containment rates against plan and to establish baseline containment metrics for future state AI-based IVR.

Pay Range
The typical pay range for this role is:
Minimum: 43,700
Maximum: 100,000

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications
- 3 years of project management experience
- 3 years data interpretation and analysis experience
- Strong experience with Excel, Access and Web based tools
- Strong technical and written skills
- Effective communication skills with all levels of management
- Work autonomously to learn, maintain, develop and monitor application performance and reporting

Preferred Qualifications
- Knowledge of IVR/AVA technologies
- Understanding of SAFe practices
- Understanding of Health care business
- Understanding of Member and Provider experience

Education
Bachelors degree or equivalent experience

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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