Location
Atlanta, GA, United States
Posted on
Aug 05, 2022
Profile
Sr. Product Manager - Business Support Systems
at Vonage
Atlanta, GA
Location: Remote - USA Atlanta
Vonage Product Management Mission:
We bridge technology and business needs to deliver exciting, innovative new products and services to the market. We imagine the future and orchestrate cross-functional efforts to bring it to life. We apply business understanding, customer knowledge and competitive awareness to collaborate with and lead efforts to envision, design, develop and execute state-of-the-art products and features. We challenge the status quo and strive to redefine the very nature of communications and what our customers think is possible.
At Vonage, we are building the world’s most flexible cloud communications platform and the Application Group’s mission is to provide the most robust communications suite of cloud-based applications to serve business and enterprise needs - from integrated voice, messaging and video in our Unified Communications application to our flexible and intelligent omni-channel Contact Center application.
Why this role matters
This role’s primary function is to coordinate and prioritise business needs from the Vonage Application Group to deliver best in class BSS capabilities across the Application Group product lines. Working with other BSS/OSS Product Managers this person will be a key contributor to the overall BSS/OSS product strategy and roadmap for all Vonage groups.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….
What you will do
This role will require high operational management face-to-face with other Portfolio Leaders, Product Managers and members of Engineering across regions. Strong stewardship of the digital transformation of our business support systems and new back-office services integration is required.
Responsibilities cover all areas of lead-to-cash including Marketing, Pricing, Approval processes, Provisioning, Channel Enablement and Invoicing and ERP. Experience with complex 3rd party back-office, Enterprise CRM (eg Salesforce), ERP and systems integrations is required from Salesforce CPQ, Conga, Avalara, Zuora, Oracle, etc.
Knowledge of key dependencies is critical around Data (CDRs, Aggregates, Analytics, and Reporting), Payments (PCI DSS, PSP integrations), Compliance (including GDPR, SOX, etc.) Pricing and complex Pricing Models, integrations into Subscriptions platforms and services is a must as well building and delivering complex web applications, APIs and SOA. Knowledge within Telecoms, Banking / Finance, Hospitality or another high volume supplier dependent industry required.
What you will bring
Consistent track record working in and delivering complex multi-stream projects
Highly analytical and at ease with influencing others through facts, insights and great presentation abilities
Self-Aware and confident in the unique blend of technology, market, business and relevant domain skills you bring to the table and how you want to develop as a leader
Learning mindset: not constrained to use only one set of technologies from previous experience; open to different methods to achieve business goals
Experience rolling up your sleeves at start-ups or able to demonstrate an ambitious track record at a large corporation or in parallel to your work.
What is required for application
Computer Science degree or similar technical qualifications
Master’s Degree or MBA preferred
Minimum 2 years experience in a relevant sector and function
Minimum 5 years of Product Management experience
Previous software development experience at some point in your career (strongly preferred)
Familiar with technical, security, regulatory challenges & standard methodologies running enterprise-scale services in the cloud globally
Exposure to PCI DSS, GDPR, SOX, HIPAA, SOC2 requirements and processes
Regional data management requirements and implementation
Able to work with data in formats such as CSV, XML, JSON, etc.
An understanding of business system integration models, SOA and APIs
Cost management from APIs, feeds and other sources
Experience with back-office systems such as:
Salesforce and SFDC components/vendors eg CPQ, Vlocity, etc. Salesforce administration experience is strongly preferred.
Pricing and provisioning proprietary or off-the-shelf solutions
Zuora, Conga, Sage
Stripe, Braintree, PayPal, Adyen
Experience with a large volume data industry such as:
Telecommunications / Contact Center (UCaaS, CCaaS)
Enterprise SaaS such as CRM, Analytics, Campaign Mgt, Collaboration
Enterprise communications esp VoIP, Messaging, Unified Communications
Payments, Pricing, Ecommerce or micro-payments
Music or Entertainment with large volume transactions
Experience with Agile methodologies & tools (e.g. Scaled Agile, Scrum, Kanban)
Experience using Jira, Confluence and project management tools
What is in it for you
Unlimited paid annual leave
Flexible working hours
Work laptop
Medical cover
Health Savings Account
Dental and Vision Cover
Income Protection
Maternity/Paternity Leave
Retirement Plan
Telehealth
Tuition Reimbursement
Legal plan
Career progression
Training
Industry conferences
Potential Next Career Move:
Expert Product Manager
Company info
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