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Case Manager

Location
Vancouver, BC, Canada, Canada

Posted on
Mar 01, 2022

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Case Manager Locations: Kamloops, Vernon, West Kelowna, Westwold, Lytton, Ashcroft - British Columbia Employment type: Full time, Temporary - 6 months Salary: $52,626 - $65,782 An iconic brand and one of the most inspirational not-for-profit organizations on this planet - The **MEMBERS ONLY**SIGN UP NOW***. (CRC), is seeking a Case Manager. You want to be part of the world's largest humanitarian network? You have a passion for helping others, and want to work with other dedicated individuals? By applying, you are taking a big first step to be part of an exciting organization that makes a huge difference in the lives of Canadians here at home and abroad. What are you waiting for? At the **MEMBERS ONLY**SIGN UP NOW***., we help people and communities in Canada and around the world in times of need and support them in strengthening their resilience. We are committed to having an accessible, diverse, and inclusive work environment where people with all abilities, ethnicities, gender identities and expressions, nationalities, religions, and sexual orientations can reach their full potential. All qualified persons, particularly Indigenous peoples, persons with disabilities, ethnic minorities, visible minorities, women, veterans, and others who share our values and contribute to fostering an inclusive and diverse workplace are encouraged to apply. We are looking for a Case Manager who will work with individuals that have been impacted by a disaster, emergency or disruptive event by listening to and understanding their needs, capacities and barriers to recovery from the event. The Case Manager will assess described needs and identify what services and supports may be available internally through the CRC and externally through community supports in accordance with CRCS Fundamental Principles and the Mission, Recovery Services Standards and Case Management methodology and approved programs. Case management activities may be conducted virtually and/or in-person, including through outreach teams to communities. As a Case Manager, you will: Responsibility 1. Support individuals impacted by disruptive events Working with the individual in a confidential and empathetic setting (in-person or remotely), listen and note what the person has experienced as a result of the event, what needs have arisen and what gaps or barriers they may be experiencing Document immediate, medium and long-term needs, assess what relevant services can support the individual, and provide appropriate services and solutions Identify an individual's needs, strengths, vulnerabilities and capacities and work with them to develop a recovery plan that supports their overall recovery while ensuring that they take an active role in their recovery Book follow-up meetings to check-in and maintain a professional and trusting relationship with individuals being supported Document thoroughly all interactions with the individual to ensure the completeness of their case file, and complete accurate and timely case notes and maintain all assigned case files in alignment with CRC's data governance policy Ensure case files are complete within EMIS (Emergency Management Information System). If there are supporting documents - ensure they are scanned, names and stored appropriately in a designated location within the CRC network. Escalation of compliance concerns, file irregularities, incidents and frauds to the case management supervisor Responsibility 2. Work as part of a collaborative team Collaborate with the Case Management team and the Recovery Services Programming team to ensure that beneficiaries' needs remain at the focus of your work Identify emerging trends related to identified needs and capacity and share with the Case Management and Operations team as required What we are looking for: The incumbent must have the commitment of the Fundamental Principles of the Red Cross Movement and model the core competencies of the CRCS: team excellence, service excellence, accountability and results focused College degree in a related field, and 1-3 years experience working in customer service, case management, disaster recovery, health services or a related field. An equivalent combination of education and experience will be considered Knowledge or experience in customer service, disaster recovery, emergency management, community development, social work or psychology or related professions an asset Must be able to read, write and deliver services as appropriate to the operation in English or French. Additional languages considered an asset. Advanced level of English proficiency - both spoken and written - is required. Please note this role will be performed in an English-speaking environment. Experience working in difficult and stressful working conditions, as well as will emergency settings specifically is an asset Experience using database systems required; experience using EMIS an asset Knowledge of Microsoft suite of tools (Word, Excel, SharePoint) as well as Adobe Current First Aid and Psychological First Aid certification or willingness to take trainings Working conditions: The majority of the work is performed in a mostly clean and comfortable environment. Potential for responding in disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odours, smoke, humidity, vulnerable beneficiaries). These stressful rapidly changing environments with limited information to make decisions have the potential to affect the physical and psychological state of the responders on site. If working in a response site, health and safety considerations will be outlined prior to the assignment. Ability to respond during non-traditional hours (i.e. late nights or weekends) and long hours of work in a demanding context. Ability to respond in local community (3 days minimum) and outside of their community (10 days minimum) This position requires a satisfactory Criminal Records Check required and satisfactory vulnerable sector check or a satisfactory Enhanced Police Information Check (EPIC) If driving for society business; a valid driver's license is required with a satisfactory drivers' abstract. Full vaccination against COVID-19 is mandatory for this position and operation (the CRC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground). The **MEMBERS ONLY**SIGN UP NOW***. is an organization guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality. We are committed to providing an inclusive and barrier-****,782,directApply:false,datePosted:2022-03-01 08:40:03,validThrough:2022-03-31,employmentType:OTHER,hiringOrganization:{@type:Organization,name:**MEMBERS ONLY**SIGN UP NOW***.,sameAs:****

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