Manager Network Maintenance - Houston TX

Profile

**MEMBERS ONLY**SIGN UP NOW***. brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at **MEMBERS ONLY**SIGN UP NOW***..

Job Summary

Join **MEMBERS ONLY**SIGN UP NOW***. NBCUniversal West Division to deliver the best most innovative solutions technology has to offer. Seeking dynamic leaders in the Houston region to join the Network Maintenance team to help deliver a world class customer experience. Our priority is to deliver a reliable network for our customers every day, invest in our people through development, and lead the industry in innovation. Xfinity Network Managers are responsible for inspiring their team with a clear vision and driving change management to exceed business objectives. Fosters an inclusive work environment that is results-driven and generates excitement, enthusiasm, and commitment. Develops strong, trusting relationships with each team member. Sets priorities for the team and holds self and team accountable to cultural and performance excellence. Provides leadership, motivation, and coaching for improvement in providing outstanding customer service and network maintenance. Responsible for supervising and coordinating the daily activities of the Network Supervisors who oversees a team of Maintenance Technicians. Together this team optimizes and maintains **MEMBERS ONLY**SIGN UP NOW***.'s expansive Hybrid Fiber-Coaxial (HFC) and fiber infrastructure. Establishes and implements procedures, performance standards and best practices. Develops and trains staff to learn new skills and get them ready for new opportunities and roles. Possesses a growth mindset and recognizes strong individual and team performance.

Job Description

Core Responsibilities


Empowers the leadership team (of direct reports) to perform to the best of their abilities. Delegates duties and responsibilities to optimize team performance.

Plays a key role in Change Management communicating a clear vision to inspire the leadership team and ensure successful and timely implementation.

Culture Champion: Be a culture champion and promote an engaged work environment with transparent communication where differences are appreciated, and everyone feels valued and inclusive.

Be A Great Leader: Provides coaching and feedback to team members by inspiring trust, encouragement, motivation, and accountability. Creates coaching plans in a feedback-rich environment based on performance standards.

Provides leadership, guidance, and direction in partnership with direct reports. Encourages career development with each team member through the creation and management of individual development plans.

Use data to solve business problems, takes a data driven approach to make organizational decisions, form strategies, and assess team performance.

Industry knowledge - Telecommunications, Cable, Fiber, HFC, Broadband, Radio Frequency (RF) experience required.

Enforces performance standards and guidelines for Field Operations. Implements/monitors ongoing work safety programs in compliance with OSHA standards. Promotes safety awareness (and OSHA regulations) in order to provide a work environment free from injury.

Maintains department budgets, completes reports on a timely basis and monitors and controls budgeted expenses.

Ensures the proper completion of all scheduled or on-demand service or maintenance work communication with the Team.

Resolves customer complaints in a timely and professional manner.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.


Personnel Management experience:


Solid ability to drive Change Management

Proven Track record of performance excellence driving results and the team in a fast paced environment.

Excellent and concise communication skills (written and verbal)

Emotional Intelligence

Conflict resolution and team building

Familiarity with Excel, PowerPoint, Outlook, Word, and Database Software


Requirement - this role is an essential role; candidates must reside within 1 hour of the Houston office and be able to work nights and weekends as needed and on a 24/7 on-call rotation*

Physical requirements include lifting 30 LBs, carrying ladders, and working in adverse weather conditions.

Employees at all levels are expected to:


Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.


Disclaimer:


This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

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