Operations Manager II

Profile

This is a leadership position within the North America Premium Accounting Operations organization.  This Manager is responsible for the Direct Bill and 3rd Party processes and leads a team of 8 colleagues.  The Manager also provides guidance, support and direction to an offshore (BPO) team of 14 colleagues.  The responsibility of the Direct Bill team is to allocate revenue once payment is received from the Insurance Markets and to resolve discrepancies.  The 3rd Party team works incoming and outgoing settlements with Aon Global Entities and external 3rd Parties.    Involvement in and execution of strategic process initiatives is critical to this role. Job Duties and Responsibilities:    Partners with the Operations Director to identify knowledge, skill and abilities required for PASC leadership roles; identifies associates with leadership potential; create development and succession plans for key associatesResponsible for the planning and execution of strategic business objectives in partnership with the Operations Director, including development of departmental goalsPossesses the ability to represent the Operations Director as appropriateResponsible for day-to-day management of approximately 10-15 associates (both exempt and non-exempt)Perform Human Resources responsibilities (resolve issues, track attendance, address personnel issues, conduct performance appraisals and conduct interviews)Coach, mentor and train associate staffEnsures company and division policies are communicated and supportedManage team performance to achieve established goalsIdentify process deficiencies and recommend improvementsResponsible for escalated complex customer service issues as identified by Aon field offices and/or partner insurance carriersConduct monthly individual associate meetings/bi-weekly team meetingsPerform analyses of quality assurance resultsPeriodic travel may be requiredPerform other duties as assigned Education Requirements:High School Diploma or GEDBachelor’s degree or equivalent from an accredited college or technical school; or eight or more years    related experience and/or training; or equivalent combination of education and experience Experience Requirements:8 years of related work experience, including direct supervision of staff, with 3-5 years of insurance experience preferredAn understanding of basic accounting preferred Competency Requirements: CriticalFosters teamwork: Works well with others in a group, cooperates with others, offers to help when needed, and fosters a team climate within the group.Communicates effectively with others: speaks and writes in a clear and concise manner to coworkers, supervisors and customers.Suggests and embraces improvement and drives for results: makes suggestions to improve quality in processes, work flow and tasks and champions corporate/office initiatives; driving above and beyond the status quo.Plans & organizes: sets priorities, plans and coordinates work activities, and obtains and manages resources so that work objectives are accomplished on time.Acts with integrity: demonstrates consistency between words and behavior; consistently behaves in a manner that maintains and enhances Aon’s reputation for ethical dealings; commits to and accepts accountability for results, obligations and standards of conduct; and has the courage to speak up for clients, employees, and Shareholders interests.Commitment to client service: proactively assesses, identifies, and responds to the needs of internal clients, ensures they are addressed quickly and accurately.  Consistently meets or exceeds service expectations.  Establishes and achieves agreed upon measures of client satisfaction.  Places the needs of the business and clients above personal needs when necessary. DesiredManages conflict: develops and maintains positive working relationships with coworkers, supervisors, and customers, and effectively handles conflict situations.Establishes effective relationships: builds rapport with subordinates, managers & other Aon colleagues, external clients and vendors; utilized appropriate resources to be successful.Applies job and technical knowledge: applies specialized knowledge, tools and methodologies within the financial discipline to enhance organizational performance.  Stays abreast of technical developments within the discipline, as well as within the broader business arena. We offer you A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.  Our Colleague Experience: From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day.  They make a difference, work with the best, own their potential, and value one another.  This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience. About Aon:Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.  Aon is committed to a diverse workforce and is an affirmative action employer. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. 2503356,qualifications:UNAVAILABLE,responsibilities:This is a leadership position within the North America Premium Accounting Operations organization.  This Manager is responsible for the Direct Bill and 3rd Party processes and leads a team of 8 colleagues.  The Manager also provides guidance, support and direction to an offshore (BPO) team of 14 colleagues.  The responsibility of the Direct Bill team is to allocate revenue once payment is received from the Insurance Markets and to resolve discrepancies.  The 3rd Party team works incoming and outgoing settlements with Aon Global Entities and external 3rd Parties.    Involvement in and execution of strategic process initiatives is critical to this role. Job Duties and Responsibilities:    Partners with the Operations Director to identify knowledge, skill and abilities required for PASC leadership roles; identifies associates with leadership potential; create development and succession plans for key associatesResponsible for the planning and execution of strategic business objectives in partnership with the Operations Director, including development of departmental goalsPossesses the ability to represent the Operations Director as appropriateResponsible for day-to-day management of approximately 10-15 associates (both exempt and non-exempt)Perform Human Resources responsibilities (resolve issues, track attendance, address personnel issues, conduct performance appraisals and conduct interviews)Coach, mentor and train associate staffEnsures company and division policies are communicated and supportedManage team performance to achieve established goalsIdentify process deficiencies and recommend improvementsResponsible for escalated complex customer service issues as identified by Aon field offices and/or partner insurance carriersConduct monthly individual associate meetings/bi-weekly team meetingsPerform analyses of quality assurance resultsPeriodic travel may be requiredPerform other duties as assigned Education Requirements:High School Diploma or GEDBachelor’s degree or equivalent from an accredited college or technical school; or eight or more years    related experience and/or training; or equivalent combination of education and experience Experience Requirements:8 years of related work experience, including direct supervision of staff, with 3-5 years of insurance experience preferredAn understanding of basic accounting preferred Competency Requirements: CriticalFosters teamwork: Works well with others in a group, cooperates with others, offers to help when needed, and fosters a team climate within the group.Communicates effectively with others: speaks and writes in a clear and concise manner to coworkers, supervisors and customers.Suggests and embraces improvement and drives for results: makes suggestions to improve quality in processes, work flow and tasks and champions corporate/office initiatives; driving above and beyond the status quo.Plans & organizes: sets priorities, plans and coordinates work activities, and obtains and manages resources so that work objectives are accomplished on time.Acts with integrity: demonstrates consistency between words and behavior; consistently behaves in a manner that maintains and enhances Aon’s reputation for ethical dealings; commits to and accepts accountability for results, obligations and standards of conduct; and has the courage to speak up for clients, employees, and Shareholders interests.Commitment to client service: proactively assesses, identifies, and responds to the needs of internal clients, ensures they are addressed quickly and accurately.  Consistently meets or exceeds service expectations.  Establishes and achieves agreed upon measures of client satisfaction.  Places the needs of the business and clients above personal needs when necessary. DesiredManages conflict: develops and maintains positive working relationships with coworkers, supervisors, and customers, and effectively handles conflict situations.Establishes effective relationships: builds rapport with subordinates, managers & other Aon colleagues, external clients and vendors; utilized appropriate resources to be successful.Applies job and technical knowledge: applies specialized knowledge, tools and methodologies within the financial discipline to enhance organizational performance.  Stays abreast of technical developments within the discipline, as well as within the broader business arena. We offer you A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.  Our Colleague Experience: From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day.  They make a difference, work with the best, own their potential, and value one another.  This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience. About Aon:Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.  Aon is committed to a diverse workforce and is an affirmative action employer. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.,skills:UNAVAILABLE,workHours:UNAVAILABLE,jobBenefits:UNAVAILABLE,datePosted:2022-03-03T23:19:00 0000,employmentType:FULL_TIME,educationRequirements:UNAVAILABLE,salaryCurrency:USD,baseSalary:{@type:MonetaryAmount,currency:USD,value:{@type:QuantitativeValue,value:0,minValue:0,maxValue:0,unitText:YEAR}},validThrough:2023-03-03T23:20:24.000Z,industry:UNAVAILABLE,hiringOrganization:{@type:Organization,name:Aon Corporation,sameAs:****Mills,addressRegion:Maryland,streetAddress:10461 Mill Run Circle,postalCode:21117,addressCountry:United States}}}

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