FIELD ENGINEERING SUPERVISOR - Military Veterans

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Position Purpose: Reports to Engineering Manager or the Manager Global Customer Support. Has responsibility for all aspects of the Field Engineering function. Establishes and implements policies and procedures to meet quality standards and expectations of the customer in a timely manner. Performs scheduling and coordination of field service activities. Essential Functions: Responsible for the development, implementation and maintenance of departmental and individual goals and performance measures. Aligns individual and departmental goals to support overall organization goals. Responsible for coordinating work load and scheduling of Field Engineers. Responsible for performance management and development of direct reports. Identify training needs related to personal development and technical skills. Participate in interviewing and selection of new members and contractor strategies. Responsible for facilitating inter-departmental conflicts for optimum outcome. Checking and approving documentation required, e.g. service reports, expenses, time sheets, invoices. Providing technical assistance if needed. Arranging and shipping of parts if necessary for Field Engineers. Scheduling and coordination of assignments, support for traveling field engineers Performs leadership of policy establishment and maintenance aross global FSE organization (in collaboration with other stakeholders) Oversees help desk and training; facilitates end user support Responsible for field service stocks (tools etc) Documents and tracks customer satisfaction Other Functions: Responsible for departmental financials and budgeting . Interact with other departments as required. Motivate individuals and work groups through rewards and recognition. Receiving customers orders and enter in Wise. Responsible for Field Service stocks. In some locations may be responsible for Helpdesk and Training. Materials and Equipment Used: Computer, phone, Intranet, Internet, fax, scanner, and miscellaneous office equipment. Office automation tools such as the Microsoft Office suite of applications. Working Environment / Physical Activities: Work is mainly performed in a general office environment; however, the job will require interaction with other departments and movement throughout the facilities, which in some locations may lead to exposure to noise, chemical solutions, dust and elevated temperatures. Occasional travel required. Knowledge/Skills/Abilities: Solid communication skills, both written and verbal, across functional areas. Ability to prioritize and manage projects that have scope and impact the department. Ability to effectively organize and prioritize day-to-day activities and issues within functional area. Ability to assess situations and solve complex issues for department and customers. Ability to delegate as necessary to meet objectives. Ability to create and deliver presentations in a comprehensive and professional manner to department and peers. Solid technical understanding through formal study related to business segment. Solid knowledge of business computer systems and PC tools. Solid negotiation skills. Excellent interpersonal skills. Ability to communicate effectively across organization. Solid WISE knowledge or similar business system. Education or Formal Training: BS in Engineering, or equivalent for international locations. Green Belt training preferred. Experience Required: 5 years demonstrated practical experience as Field Engineer or equivalent position. 2 Years demonstrated experience in supervisor or lead role within the Field Engineering environment. Woodward offers an extensive Total Reward package for this position, including: Estimated pay: $85,000 - $107,000 Annual cash bonus opportunity Sick Time / Short Term Disability / Bereavement / Adoption Assistance / Vacation / 401(k) Match Stock Contribution / Tuition Reimbursement / Employee Assistance Program Long Term Disability / Member Life & AD&D / Family and Medical Leave / Member Optional Life Spouse/Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending Home Auto Insurance / Whole Life Insurance / Critical Illness Insurance / Legal Plan / Military Leave Medical, Dental, Vision Insurance / Pandemic Leave / Vacation Buy-up This information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons. Woodward is an independent designer, manufacturer, and service provider of control solutions for the aerospace and energy markets. Our aerospace systems and components optimize the performance of fixed wing and rotorcraft platforms in commercial, business and military aircraft, ground vehicles and other equipment. Our energy-related systems and components enhance the performance of industrial gas and steam turbines, reciprocating engines, compressors, wind turbines, electrical grids and other energy-related industrial equipment. The company's innovative fluid energy, combustion control, electrical energy, and motion control systems help customers offer cleaner, more reliable and more efficient equipment. Our customers include leading original equipment manufacturers and end users of their products. nWoodward is an Equal Opportunity Employer EO/AA/M/F/Disabled/Protected Veteransn

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