Director Market amp Competitive Growth Strategy

Profile

**MEMBERS ONLY**SIGN UP NOW***. brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at **MEMBERS ONLY**SIGN UP NOW***..

Job Summary

The Market & Competitive Growth Strategy team plays a key role in developing **MEMBERS ONLY**SIGN UP NOW***.'s longer-term path to competitive differentiation with consumers. The foundation of our framework is (1) assessing how consumer preferences, priorities, and behaviors are evolving regarding broadband, mobile, entertainment, and smart home services; and (2) analyzing competitor efforts to serve those consumers. That consumer/market view provides the context for the longer-term path we help define for **MEMBERS ONLY**SIGN UP NOW***. to deliver unique and compelling services that resonate with consumers. Our mission: help identify new opportunities for **MEMBERS ONLY**SIGN UP NOW***. to drive longer-term growth and achieve competitive differentiation, and helping to inform our consumer marketing/advertising, product/technology, and partnership initiatives to fulfill that vision. The Director of Market & Competitive Growth Strategy (GTM and CX) will have lead responsibility for analyzing consumer preferences and priorities across our product and services suite, assessing competitors' go to market and customer experience efforts, and providing strategic recommendations regarding longer-term GTM and CX initiatives we should consider pursuing.

Job Description

Core Responsibilities


Develop specific strategic insights and recommendations regarding the following areas for Xfinity:

Consumer preferences and priorities re: broadband, mobile, entertainment, and smart home services

Analysis of competitor GTM and CX initiatives including policies and customer service

Analysis of opportunities with specific customer segments, in partnership with other teams including audience planning

Collaboration with acquisition and base management teams re: potential new strategic initiatives





Contribute to the development and refinement of the annual Long-term Growth Imperatives (LGI) framework that outlines the key strategic imperatives to be pursued over the next 2-3 years in providing unique and compelling services/experiences to consumers

Present strategic insights and implications (opportunities/threats) regarding consumer priorities, GTM, and CX to senior leaders across the company's HQ organization and the divisions

Build complex and varied consumer, competitive, and financial analysis and other studies

Deliver thought-leadership to influence strategic plans and competitive response

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

Other duties and responsibilities as assigned.


Qualifications:


Effective collaboration with departments across the company

A passion for building and strengthening relationships across the company

Ability to analyze research data and synthesize the findings into Key Takeaways that are concisely outlined in a fact-based and compelling story for sharing with departments across the company at all levels

Experience and proficiency with MSFT PPT, along with experience working with a variety of dat


Employees at all levels are expected to:


Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.


Disclaimer:


This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

**MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

Sign Up Now - ManagerCrossing.com