Customer Success Manager

Profile

Communication has changed for people. It’s changed for businesses, too.
**MEMBERS ONLY**SIGN UP NOW***. is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use **MEMBERS ONLY**SIGN UP NOW***. to connect with a billion people worldwide.
Join the company helping businesses grow revenue through live chat, and so much more.
What's the opportunity? 🤔
As a
MidMarket Customer Success Manager
you’ll act as a trusted advisor to **MEMBERS ONLY**SIGN UP NOW***.’s largest and most valued customers across North America. You will be their expert point of contact for all things
product
- ensuring these customers are getting value from our suite of products by developing a deep understanding of their businesses goals and challenges.
You’ll work hand-in-hand with our MidMarket Relationship Managers, delivering the best possible experience to our customers by managing product implementations, account reviews and training.
If you want to see tangible results of your efforts manifest in product activation, if you want to help make business personal for our biggest customers and you want to work with an ever growing and changing team, you’ll find a home as a Customer Success Manager at **MEMBERS ONLY**SIGN UP NOW***..
What will I be doing? 🚀
You’ll manage a book of MidMarket accounts, with the objective of driving deep product activation & adoption.
You’ll be a product expert, able to advise your customers on best practices using **MEMBERS ONLY**SIGN UP NOW***..
You will be a strategic consultant, understanding how **MEMBERS ONLY**SIGN UP NOW***. can solve business problems across multiple regions and sectors.
You’ll partner closely with our Sales team, to drive the best customer experience possible.
You’ll mentor and coach other CSMs on the team, to develop their core skills and help ensure success with their customers.
You’ll have the opportunity to develop and implement new processes that will shape how the wider Customer Success team at **MEMBERS ONLY**SIGN UP NOW***. operates.
You’ll work closely with R&D, acting as an internal spokesperson for our most strategic customers.
What skills do I need? 📖
5 years experience working in a customer facing role.
A proven track record of adding real value at a dynamic and fast growth company.
Ability to understand and communicate complex problems clearly and concisely to different audiences
(Executives, Marketers, Engineers, Sales People, ICs)
Self-motivating and entrepreneurial team player.
Experience building lasting relationships with customers and colleagues.
Bonus skills & attributes 🙌
Experience setting up and using **MEMBERS ONLY**SIGN UP NOW***. or other SaaS Communication Products
Great examples of self-started projects.
Past experience in Customer Success, Sales Engineering, Account Management, or Strategic Consulting preferred
Benefits 😠
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Open vacation policy and 10 corporate holidays
Paid Parental Leave Program
401k plan
In-office bicycle storage
Fun events for **MEMBERS ONLY**SIGN UP NOW***.rades, friends, and family!
*Proof of eligibility to work in the United States is required.
**MEMBERS ONLY**SIGN UP NOW***. values diversity and is committed to a policy of Equal Employment Opportunity. **MEMBERS ONLY**SIGN UP NOW***. will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Company info

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