Supervisor Information Technology Support

Profile

**MEMBERS ONLY**SIGN UP NOW***.'s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. In most cases, **MEMBERS ONLY**SIGN UP NOW***. prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, **MEMBERS ONLY**SIGN UP NOW***. may be willing to consider candidates who live greater than 100 miles from the office for the remote option.

Job Summary

As an IT Supervisor on the Client Services team, you will lead a team of IT desktop support engineers and help craft the IT user experience across the **MEMBERS ONLY**SIGN UP NOW***. Enterprise. The team is responsible for assisting all HQ employees with their IT needs. We are a team that enables the business to build and innovate impressive new products.

Job Description

Who does the IT Supervisor work with?

IT Supervisors work with internal **MEMBERS ONLY**SIGN UP NOW***. employees across the HQ division. You'll be working alongside IT supervisors and managers to support users across the US and internationally. You will manage a team of 5-10 Desktop Support Engineers.

What are some exciting problems you'll be working on?

The IT Supervisor will be helping to lead and develop processes for our desktop support team to improve the IT experience for our internal **MEMBERS ONLY**SIGN UP NOW***. employees. You will work across the IT organization to ensure that upcoming changes are shared with the team prior to changes being implemented. You will have mentor and career conversations with your team to ensure that they are meeting the goals of the Client Services department and help to advance their training and skills.

Where you'll make an impact.

In this role you will help craft the IT experience for our internal **MEMBERS ONLY**SIGN UP NOW***. employees. You will have desktop support engineers reporting to you, provide mentorship to team members on technical problems, and assist in crafting new processes for the Client Services team to ensure we are providing an excellent end user experience. You will be assisting onboarding new employees, ensuring we have the right talent on the team to support our business partners.

Employees at all levels are expected to:


Understand our Operating Principles; make them the guidelines for how you do your job

Own the customer experience-think and act in ways that put our customers first, give them detailed digital options at every touchpoint, and make them promoters of our products and services

Know your stuff-be enthusiastic learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences

Win as a team-make big things happen by working together and being open to new insights

Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

Get results and drive growth

Respect and promote inclusion and diversity

Do what's right for each other, our customers, investors and our communities


Core Responsibilities


Supervises a team of engineers responsible for providing excellent user experiences.

Assists with the establishment of team goals and leads departmental performance.

Maintains a strong culture of customer service and responsiveness among all teammates in the Client Services department.

Research new/emerging technologies. Performs critical analysis of the technology for possible implementation in existing environment. Makes recommendations to management on technical direction.

Designs, tests, implements and documents policies and procedures.

Identifies and resolves sophisticated issues.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as need be.

Other duties and responsibilities as assigned.


Job Specification


3-7 years technical support experience

Team lead or previous leadership role preferred


Disclaimer:


This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

**MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Associate's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Salary:

Pay Range: $75,682.62 - $113,523.93

**MEMBERS ONLY**SIGN UP NOW***. intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

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