Customer Account Manager

Profile

Customer Account Manager
at **MEMBERS ONLY**SIGN UP NOW***.
Sydney, New South Wales, Australia
**MEMBERS ONLY**SIGN UP NOW***. is the open digital experience company. We provide the world's most ambitious brands with products built around Drupal to allow them to embrace innovation and create customer moments that matter. At **MEMBERS ONLY**SIGN UP NOW***., we believe in the power of community and collaboration — giving our customers and partners the freedom to build tomorrow on their terms.
Headquartered in the U.S., we have been named one of North America’s fastest growing software companies by Deloitte and Inc. Magazine, rated a leader by the analyst community, and named one of the Best Places to Work by the Boston Business Journal. We are **MEMBERS ONLY**SIGN UP NOW***.. We are building for the future and we want you to be a part of it!
We are seeking an ambitious Customer Account Manager responsible for developing & maintaining existing customer relationships. This role will proactively engage in the day-to-day management of the account including issue resolution. They will become the customer’s advocate within **MEMBERS ONLY**SIGN UP NOW***. creating a positive customer experience that ultimately results in the renewal of the subscription. This role will work directly with Sales, Technical Support and Finance.
This position is designed for someone who has a high attention to detail and strives for customer satisfaction. This is a great opportunity to hit a hot market with best-of-breed open source technology and be the front lines of our Account Management program.
Summary:
Maintain account retention while providing exceptional customer service and developing client relationships
Identify and close new opportunities within existing customer base
Create and execute on a territory plan to drive customer retention and upsell opportunities
Coordinate with business users and procurement to ensure timely renewals
Update and maintain Sales database as appropriate
Generates trusted relationships with customers
Ability to manage multiple systems and administration at once
Job Requirements:
1 year experience interacting with customers and internal stakeholders
Strong leadership, teamwork, communication & cross-group collaboration skills
Must be able to proactively drive account retention with minimal oversight from management
Can explain/present solutions in the context of the business requirement
Can identify expansion opportunities when speaking to a customer
Incredibly detail oriented, ability to manage multiple/conflicting priorities.
Ability to perform in a fast paced environment
MS Office knowledge including Word, Excel, and PowerPoint
Experience with Salesforce.com and other CRM tools
**MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Company info

Sign Up Now - ManagerCrossing.com