Operations Supervisor

Profile

UPS is currently seeking a Mail Innovations Ops Supervisor to work in the UPS Mail Innovations Regional Processing Facility. He/She will have key responsibilities in supervising operations related to mail receiving, processing, sorting and shipping operations, as well coordinating with facility administrative activities.
The Supervisor will make decisions based upon broad guidelines, practical experience and sound business judgments. He/She will be responsible for supervision, training and/or development of facility operations employees and contract staff. The Supervisor will evaluate problems involving multiple functional areas of mail operations and logistics, while striving to maintain customer retention through sound judgment and effective problem solving skills.
Responsibilities and Duties
Supervises activities of staff in mail receiving, processing, sorting and shipping operations in a timely, cost effective manner, consistent with established operations procedures and USPS requirements
Meets or exceeds productivity goals established for mail operations functions
Ensures accuracy of direct mail processing and preparation operations in accordance with USPS requirements, customer requests, and established procedures
Establishes and maintains positive relationships as needed with customer operational staff, applicable USPS staff and vendors
Trains assigned on-site staff and follow-up to ensure work is accurate and complete
Assures operational supplies are on-hand and available at all times
Plans and recommends appropriate staff levels consistent with workload demands
Maintains a clean and orderly environment in all operations areas of the Regional Processing Facility
Maintains confidentiality of all internal systems, procedures, customer data and personnel information
Works with only broad supervision
Knowledge and Skills
Working knowledge of mail processing services, systems, procedures and operations equipment
Working knowledge of USPS requirements in the preparation of Standard Mail and parcels
Excellent oral and written communications skills
Ability to work in a fast-paced, dynamic work environment
Must be flexible and adaptive to changing work requirements
One (1) year management/supervisory experience in a production/processing environment
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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