Director Service Inventory Management and Planning

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Director, Service Inventory Management and Planning
at **MEMBERS ONLY**SIGN UP NOW***.
Mountain View, CA
BE PART OF BUILDING THE FUTURE.
Since our founding in 2009, **MEMBERS ONLY**SIGN UP NOW***. has empowered innovators to build a better world with data. In less than eight years, Pure reached $1B in sales, faster than nearly every enterprise company in history, and our incredible growth continues to outpace the competition.
Our mission? Deliver a simple, evergreen data platform that enables everyone to turn data into intelligence and advantage. The secret sauce? More than 3,000 team members (and growing!) around the world who join forces to invent the next big thing. And then the next one.
The world is experiencing a revolution driven by next-generation technology like AI, machine learning, virtual reality, quantum computing, and self-driving cars—all of which require unprecedented amounts of data. This sets the stage for Pure’s technology to grow exponentially in the coming years. 
We’ve only scratched the surface of our ambitions
, and as we continue to gobble up market share, we’re blazing trails and setting records:
For five straight years, Gartner has named Pure
a leader in the Magic Quadrant for Solid-State Arrays
Our customer-first culture and unwavering commitment to innovation have earned us a Satmetrix
Net Promoter Score in the top 1% of B2B companies globally
Pure puts a
premium on the future
, investing 26% of revenue into R&D.
If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.
SHOULD YOU ACCEPT THIS CHALLENGE
Reporting to the Vice President of Global Service Logistics, the Director of Service Inventory & Planning will be responsible for all aspects of inventory management, planning and the financial forecasting of Pure’s global service parts inventory. She/he
will be a seasoned leader, responsible for the strategic direction of Pure’s
Service Inventory & Planning team and will have extensive experience developing, managing and motivating high- performance teams.
Responsibilities Include:
Collaborate with the Global Service Logistics, Global Technical Services and Manufacturing Ops. Leadership teams to establish the strategy for global service parts planning and inventory management.
Develop and lead a high-performance team of service parts planning and inventory management professionals. S/he will be responsible for defining the team’s strategic direction, providing them with industry leading tools and ensuring their on-going educational requirements are met.
Develop a global inventory requirement plan at a level of detail that comprehends part number and depot requirements along with the product life cycle status of Pure’s products.
Quantifying the cost of such inventory requirement plans, aligning them with Pure’s contractual service level commitments and financial requirements. S/he will be responsible for the accuracy of the forecasted costs.
Managing the supply of inventory that is required to maintain the target stocking levels within the Service Logistics Network. S/he will develop and manage inventory supply plans for Pure’s Manufacturing team, Repair vendors and Suppliers.
Collaborate with other teams within the Global Technical Services organization, Engineering, Manufacturing, Finance, etc. Specifically, the Job Holder will work closely with Product Support Engineering on product lifecycle, quality and repair issues.
Create and publish weekly/quarterly metrics to demonstrate the effectiveness of the Service Logistics Network (i.e First Pass Fill Rate, Horizon Warnings, Inventory Plan v Forecast, In-Transit Inventory).
Lead a team of inventory professionals that are focused on the integrity of the inventory within the Service Logistics Network. The team will also focus on the return of defective inventory from the customer’s site.
Manage the inventory cycle count process. The objective is to count the inventory within the Service Logistics Network one hundred percent (100%) every quarter. Inventory accuracy shall be greater than ninety nine percent (99%).
Achieve an exemption for the year end physical inventory based upon the results of the quarterly cycle count process. Where an exemption is not granted for a specific period, the Job Holder will manage and report the results of an annual Physical Inventory.
Manage the month end/quarter end inventory close process. This will require the Job Holder and/or members of her/his team to be available outside of normal working hours to ensure that critical inventory and financial reports are run at the times required by Cost Accounting.
Manage the disposition/MRB process for the Global Service Logistics team in accordance with Cost Accounting guidelines.
Manage the customer defective inventory recovery process. The goal will be to recover 85% of defective returns within 45 days, 95% plus within 90 days.
Particular care is required by the Job Holder and his/her team to avoid any potential customer satisfaction issues that could be caused by the recovery process.
Define which recovery activities are suitable for outsourcing and will select and manage suitable vendors to perform such activities.
Manage an invoicing function for delinquent returns and ad-hoc support services requested by Pure’s customers.
WHAT YOU’LL NEED TO BRING TO THIS ROLE
Minimum of ten (10) years of service parts planning and inventory management experience
Plus five (5) plus years in a Senior Leadership position within a Service Parts Inventory & Planning organization within the high-tech industry.
Five (5) years plus of Vendor Management experience in the Service Parts industry
BS in Business Administration or equivalent
APIC accreditation is a bonus
Experience with Service Parts Planning Systems such as: Prophet by Baxter, Servigistics, SAP SPP etc.
Experience using Oracle or SAP
Excellent Excel skills
Comprehensive experience using MS Office or Google Docs
Excellent communication skills both written and verbal
BE YOU—CORPORATE CLONES NEED NOT APPLY.
Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.
Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.
PURE IS COMMITTED TO EQUALITY.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. If you need assistance or an accommodation due to a disability, you may contact us at
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