Sr. Program Manager

Profile

u003cpu003eu003cstrongu003eOUR VISION:u003c/strongu003eu003cspan style=font-weight: 400;\u003e THE WORLD. SUBSCRIBED.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eCustomers have changed. They're looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.u0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eIn the old world (let's call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today's new era, it's all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers' needs better than the static offerings or a single product.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eOur vision is The World Subscribed where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).u003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eTHE TEAMu003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eWe are looking for a Technical Program Manager (TPM) to join a team of talented Program Management Professionals and Engineers. This role will be a member of the Technical Program Management group within Zuora's Cloud Engineering and which supports and scales the Zuora service and underlying infrastructures. The TPM will be responsible for planning and delivery of initiatives and programs to meet the business objectives across Product and Engineering and Zuora Cloud Engineering.u0026nbsp;u0026nbsp;u0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eWHAT YOU'LL ACHIEVEu003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eIn this key leadership role as a Technical Program Manager, you will act as the evangelist for enabling our complex programs. You will take charge using your technical leadership and program management skills to drive success for these key initiatives. You will apply expert judgment to keep teams focused, remove impediments and deliver success in a fast-paced environment. You have a strong desire to drive predictability in outcomes, transparency along the way and the ability to build a delivery-focused, highly collaborative culture within the teams.u003c/spanu003eu003c/pu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eFacilitate the technical planning, execution and enablement of key programs focused in Platform, Cloud Engineering and Application technology areasu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eCommunicate and build rapport with senior executives, technical and non-technical team members alikeu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eAnticipate and aggressively remove obstacles that slow down or prevent teams from delivering objectivesu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eLead and contribute to the decision-making process and facilitate conflict resolutionu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eDraw from your hands-on experience in the relevant technology requestedu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eFocus more on delivery and results rather than ideologyu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eDefine key program metrics and communicate outcomes, blockers and program performance.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eWork with management and other leaders to continually identify and implement team process improvementsu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eProvide “go to” leadership, clarity and visibility to the entire orgu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003ePerform project evaluations and transform lessons learned to actionable improvements.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eTrack program delivery against defined definition of done for delivery milestonesu003c/spanu003eu003c/liu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eDrive artifact and checkpoint reviews for complete delivery and Go-To-Market Readinessu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eManage outcomes required for successful business viability metrics for cost governance, revenue targets, service availability and supportability, customer self service, etc.u003c/spanu003eu003c/liu003enu003c/ulu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eWHAT YOU'LL NEED TO BE SUCCESSFULu003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eSuccess in the role requires you to support and enable the success of your team, develop stellar cross-functional relationships at multiple levels of the organization, and demonstrate strong technical skills and business acumen. You should have a strong sense of personal accountability and be excited by the challenge of working in an Agile and innovative environment. You should also have a consistent record of success working in an Agile environment. As a TPM, you will work to improve practices to encourage more predictable delivery and facilitate Agile ceremonies and planning of releases.u0026nbsp;u003c/spanu003eu003c/pu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003e10 years of enterprise commercial software/technical program or engineering management experience at an enterprise technology companyu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003e6 years of solution management experience for infrastructure, software or data services (SaaS experience)u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eAbility to demonstrate experience and technical subject matter expertise relevant to Cloud Engineering / Platform technology and enterprise-level commercial software as a serviceu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eThorough understanding of enterprise software development and/or infrastructure processes and lifecycle and the ability to adjust and apply this knowledgeu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eStrong technical aptitude, and experience with both application and platform componentsu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eComfortable working with strategic and tactical components of program management.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eOutstanding organizational, communication, interpersonal, relationship building skills conducive to collaborationu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eAble to work well in a cross-functional, matrix management environmentu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eExcellent analytical and problem-solving skills with a history of proactively working across the organization to drive issues to closureu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eProven track record of building motivated, collaborative and productive teams, including remote team membersu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eAbility to juggle competing or changing priorities without loss of efficiencyu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eComfortable with ambiguity and fast changes with an ability to adapt as neededu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eAbility to establish credibility and rapport with senior executives and technical and non-technical team members alikeu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eAbility to work under tight deadlines while being flexible and responding to changing business and technical conditionsu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eFamiliar with SAFe Agile methodology, SAFe certified a plusu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eProven track record of managing multiple major and concurrent projects/programs executed through multiple geographic locations involving cross functional teamsu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eMentor team of junior u0026amp; associate TPMs to build solid TPM discipline u0026amp; skillset in Zuorau003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eDetail oriented; settles for nothing less than excellence of quality and accuracy of data in all deliverables.u003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu003cspan style=font-weight: 400;\u003eu0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu003cstrongu003ePreferred Qualificationsu003c/strongu003eu003c/pu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eJIRA Cloud u0026amp; Confluence Cloud experienceu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003ePMP desired (if not certified; plan/desire to be certified)u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eCSMu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eExperience with micro service/SOA architecture, AWS or Public cloud experience;u0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eBilling, Payment, Commerce, Platform, DevOps system/app experienceu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eExperience with rapid release; multiple release train delivery and change orchestrationu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003ePrior experience as a software developer or quality assurance engineer a plusu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eExperience leading organizational transformation initiativesu0026nbsp;u003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eABOUT ZUORA u0026amp; OUR ZEO CULTUREu003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eZuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eAt Zuora, we have one CEO but every employee is empowered and supported to be the 'ZEO' of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200 ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with career cash and plenty of learning and development opportunities.u003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eTo learn more visit u003c/spanu003eu003ca href=****style=font-weight: 400;\u003ewww.zuora.comu003c/spanu003eu003c/au003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eZuora is proud to be an Equal Employment Opportunity employeru003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eThink, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eZuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eWe encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.u003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003e#LI-EW-1u003c/pu003e}

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