Associate Manager Contract amp Subscription Operations

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Are you looking for an opportunity where you can showcase your ability to be a collaborative and knowledgeable member of a team that is responsible for new and renewal subscription contracts? Do you possess the tech background to be the subject matter expert for technical systems involved in the process? If so, this may be the role for you!
**MEMBERS ONLY**SIGN UP NOW***., North America’s leading consumer electronics retailer, is seeking an Associate Manager, Contract & Subscription Operations that will support the business and customer impact critical task of the timely and accurate resolution of subscription errors that impact **MEMBERS ONLY**SIGN UP NOW***., our vendors and most importantly customers. The role works diligently within internal **MEMBERS ONLY**SIGN UP NOW***. partners and technical systems, in accordance with the department defined SOPs. This role will execute on our strategic initiatives through timely and accurate reporting, cross functional partnerships, subject matter expertise in the technology systems used, and individual contribution to operational changes and new business growth.
What does an Associate Manager, Contract & Subscription Operations do?
The Associate Manager, Contract & Subscription Operations is a part of the Product Management team that manages all services product categories, **MEMBERS ONLY**SIGN UP NOW***., Geek Squad, and vendor subscriptions in addition to **MEMBERS ONLY**SIGN UP NOW***. Membership operations. Which includes plans such as Total Tech Support, GSP, AppleCare, Microsoft Office, Antivirus subscriptions, productivity software subs and activations and My **MEMBERS ONLY**SIGN UP NOW***. Membership ops etc. This role, along with a small team of direct reports, is responsible for contract and subscription integrity as well as mitigating risk with **MEMBERS ONLY**SIGN UP NOW***. vendors.
What is the ideal Associate Manager, Contract & Subscription Operations at **MEMBERS ONLY**SIGN UP NOW***.?
We are seeking a dynamic, forward-thinking leader, with a strong track record of creating and implementing successful business processes, reporting and KPI’s necessary to measure success, as well as remediation of technology errors in a large, complex corporate environment. The Associate Manager, Contract & Subscription Operations will be the “face” and point of contact for a portion **MEMBERS ONLY**SIGN UP NOW***.’s contract and subscription operations. The position is very fast paced and requires heavy attention to detail with strong organizational, communication, process improvement, and people leadership skills. This person will set direction for their team. The ideal candidate for this role is a highly organized worker with the ability to manage multiple changing priorities concurrently.
What is an Associate Manager, Contract & Subscription Operations responsible for?
End to End Operational Ownership of Contracts and Subscriptions.
Responsible for operationally leading our warranty portfolio which includes all GSP plans in addition to AppleCare
Support system enablement of new contracts and subscriptions in all sales channels
Define, implement, and execute daily/weekly/monthly contract and subscription operations processes
Design of strategic analytics to analyze contract and subscription health as plans propagate from sales acquisition channels to fulfillment systems
Identify system defects that impact contracts and subscriptions as well as work with system support teams to remediate impacted plans
Identify system throughput gaps that impact contract and subscription integrity as well as work with technology partners to document and prioritize development work to remediate the issue
Facilitate the building of and management of contract operations business SOP’s
Organize and facilitate operational status meetings with team
Lead the team in operational prioritization and process on issues. Provide the vision, and support structure to ensure the team is successful in their contract and subscription issue analysis.
Partner with other areas across the Enterprise to ensure continuous improvement while driving a positive experience for all requests from corporate, field and other constituents and ensure the delivery of regular communication to all partners regarding business priorities and plans.
What is required for this role?
We are looking for an Associate Manager, Contract & Subscription Operations that is a functional and technical master in organization, detail and execution against strategic vision. The most successful candidate will be highly organized, understand how to set measurement and implement a functional plan to deliver on the strategic vision. In addition to an exceptional people leader and process driver that is backboned in respect and courteous style that is consistent with values of the **MEMBERS ONLY**SIGN UP NOW***. brand. We are looking for someone who can develop and grow relationships inside and outside of the organization. In addition, a candidate that has an entrepreneurial spirit, is forward-thinking, progressive, is immersed in technology and has a past track record of significant accomplishments.
We are seeking a candidate with the following experience and skill set:
Basic Qualifications:
1 years of people management experience/leading a team
Demonstrated creation and execution of operational process or business plan to measure and manage team performance
1 years in data analysis working with large datasets from varying sources
Experience in directly interfacing with contract, subscriptions, order management or the alike platforms
Preferred Qualifications:
2 years operational process and/or system/platform analysis
Experience working with **MEMBERS ONLY**SIGN UP NOW***. contract & subscription systems such as OCIS, SDP, OMS, dotcom etc
Demonstrated ability to write and execute basic SQL queries for reporting purposes (may be tested)
1 years of product management experience
Experience working with Microsoft Power BI

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