Location
Cincinnati, OH, United States
Posted on
Jul 23, 2021
Profile
Description
The Associate Director, Technology Solutions delivers software applications based on business requirements and requires a solid understanding of how organization capabilities interrelate across department(s). They will drive CRM Service technology modernization, strategic partnerships, high quality technology solutions that align with business value in a consumer centric model that embodies Humana values and embraces continual learning.
Responsibilities
Do you ever feel a desire to make a difference or have a 'real' impact? You have a unique opportunity to be a part of something bigger than one individual driving technology modernization and high business value targets in a consumer centric model for a CRM solution with upwards of 20,000 users. Reporting to the Director of Technology in the Service Technology space, you will have the opportunity to positively impact millions of consumer experiences regarding their wellness journey. This position will have the ability to solve the technical challenges of tomorrow, provide product strategy recommendations, and build sound high available solutions to meet the consumers where they are today and where they are going tomorrow.
The Associate Director, Technology Solutions acts as a liaison and collaborates with the business and functional stakeholders to identify and deliver strategic enablement solutions. Decisions are typically related to identifying and resolving complex technical and operational problems within department(s), and could lead multiple managers or highly specialized professional associates.
Required Qualifications
Bachelor's Degree in Computer Science or equivalent experience
6 or more years of technical
2 or more years of resource management experience
Solid understanding of operations, technology, communications, and processes
Possess 10 years of progressive experience leading continuous improvement efforts, evaluating existing systems and implementing process improvements.
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Competency in agile delivery methodologies
Preferred Qualifications
Master's degree
Demonstrated ability to attract, develop, and retain engaged software engineering teams
Demonstrated ability to work with cross department leaders to ensure software specifications meet customer needs
Excellent interpersonal, verbal and written communication skills
Ability to see the big picture while focused on short-term objectives
Broad understanding of Information Technology solutions including technologies, platforms, applications and capabilities
Salesforce CRM Certifications
Cloud, Security, and/or SAFe Certifications
Additional Information
Scheduled Weekly Hours
40
Company info
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