Baltimore, MD, United States
May 31, 2023
The Hilton Baltimore Inner Harbor is searching for an Event Services Manager to join the team! This is a great entry level role into the Event Management side of the hotel industry! The ideal candidate will have a background in hospitality or customer service, is teachable and organized, has open availability to work a flexible schedule based on business demands, and has experience with microsoft office. Do you have a passion for events and a genuine spirit to serve? If so, apply today. Come join this fantastic team!
The Hilton Baltimore Inner Harbor is adjacent to Oriole Park at Camden Yards, five blocks from Baltimore's Inner Harbor area and surrounded by downtown dining. Our hotel is connected to Baltimore Convention Center via skywalk, and we're a half-mile from Camden MARC Station, linking to the airport. This is a great location for groups and events!
What will I be doing?
As an Event Services Manager, you would be responsible for ensuring the successful execution of banquet and catering events in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Provide direction and supervision to departments to ensure successful execution of meetings and/or events
Serve on-site group and catering clients and respond to questions about the event including, but not limited to, group room blocks, food and beverage, the function space, ancillary and vendor services, affiliates/exhibitors and related billing processes
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Respond to guest inquiries and special requests and resolve issues and concerns in a timely, friendly and efficient manner
Prepare reports, correspondence and analysis related to group activity
Lead, facilitate and participate in meetings, as needed
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Job: Catering and Event Services
Title: Event Services Manager (Blue Coat) - Hilton Baltimore Inner Harbor
Requisition ID: HOT09J9X
Website : http://www.hiltonworldwide.com