Associate Director Associate Relations

Profile

Description

The Associate Director, Associate Relations coordinates employee relations programs to ensure compliance with policies and practices. The Associate Director, Associate Relations requires a solid understanding of how organization capabilities interrelate across department(s).

The Associate Director, Associate Relations develops and implements policies and procedures, including grievance procedures and exit interviews. Researches and responds to employee questions, concerns and grievances. Maintains employee relations records. Decisions are typically related to identifying and resolving complex technical and operational problems within department(s), and could lead multiple managers or highly specialized professional associates. The Associate Director oversees a team of professional Human Resources staff providing direct feedback and development. Responsible for the oversight of performance management, employee grievances, investigations of alleged misconduct.

Responsibilities

The Associate Director; Associate Relations will:

Develop and drive a strategic vision around human capital for all aligned leaders and organizations

Handle complex issues and ensure full resolutions of escalated matters

Foster a customer-centric environment and mindset to deliver a superior employee experience

Build a strong, trusting business relationship with aligned leaders and organizations

Act as a business partner; advise leaders on all HR-related opportunities and gaps and drive initiatives to positively impact each organization's business goals and objectives

Provide leadership to drive a high performance team-based culture and engagement

Partner with specialized HR areas including talent acquisition, compensation, benefits, organizational effectiveness, learning, Inclusion & Diversity, and other HR shared services to ensure organization needs are fully met

Implement best practices and support the delivery of core HR processes (e.g., performance management, talent management, compensation planning)

Identify gaps, propose and implement changes necessary to mitigate risks

Act to enhance organization effectiveness and provoke positive organization changes

Lead performance management projects and manage HR-related initiatives addressing policy and process alignment

Ensure Associate Relations Policies, practices and procedures are thorough and objective, aligned with Humana values and drives a consistent associate experience across the enterprise

Advise executives to develop functional strategies on matters of significance

Access and derive insights from HR Dashboards, engagement, team performance and talent analytics to inform diverse leadership talent and capability across the business

The ideal candidate will have the following skills:

Coaching leaders

Communication effectiveness

Confidential investigations

Conflict management

Drive for Results

Employee Assistance Programs (EAP)

Employee Counseling

HR Legal

Humana Resources Consulting

Human Resources Policies

Managing Multiple Projects

Organizational Change Management

Strategic thinking

Relationship Management

Problem Solving

Required Qualifications

Master's degree

6 or more years of demonstrated progressive Human Resources, Labor Relations, Employment Law or related experience.

2 or more years of demonstrated management/leadership experience

Know of federal, state, and local rules and regulations related to Human Resources in the private and public sectors.

Knowledge of Compensation , benefits, contract administration

Demonstrated experience in developing and implementing programs that measurably impact associate relations

Demonstrated to implement policies and procedures

Demonstrated strong written and verbal communication skills

Demonstrated relationship management skills and capacity to influence business Leader within operations

Demonstrated ability to develop, perform and coach direct reports

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Strong MS office experience

Ability to utilize HRIS systems

Preferred Qualifications

Professional in Humana Resources( PHR) or Senior Professional in Human Resources( SPHR)

Additional Information

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com