Marketplace Sr. Leader Tier 3 - Charlotte

Profile

Best Buy

The Marketplace Sr Leader is the strategic leader for the entire omnichannel customer experience across a Marketplace. This role is accountable for all Micro Markets within the Marketplace inclusive of C & D business with leveraged support. Based on what we know about the customers in the Marketplace, the Marketplace Sr Leader will determine what combination of touchpoints best meet the needs of the customers and build strategies against these needs leveraging all channels and assets. The Marketplace Sr Leader empowers teams within the Marketplace to create world-class, seamless and unique experiences based on the specific customer needs by Micro Market. Provide leadership, coaching and development to 5-14 direct reports to ensure execution of: strategy, performance, diversity, inclusion, and belonging.

At Best Buy we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. Every team member is empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

Drive a positive experience by building and maintaining a team of leaders who are obsessed with the customer and employee experience

Builds a Marketplace culture in which each employee feels connected to and understands the company mission, vision, values and strategy

Responsible for inspiring and motivating teams to create customer obsession by leveraging our unique combination of tech expertise and human touch to meet our customers' everyday needs in a seamless way, regardless of where they initially engage with Best Buy

Leading, managing, and deploying an omni-channel workforce across a Marketplace

Drives customer obsession by fostering localized approaches for the nuances of each micro within the marketplace

Builds marketplace strategies and communicates their vision to direct reports in an actionable and digestible way

Applies Marketplace insights to meet the local needs of the customers and employees

Identifies opportunities and trends and is empowered to provide differentiated solutions within a marketplace

Basic Qualifications

5 years of management/supervisory experience in Business, Military or other fields

5 years of experience with responsibility for financial results (including sales, margin, and profitability)

3 years of experience in multi-unit management experience

Preferred Qualifications

5 years of retail management experience in customer service, sales or related fields

Prior experience in New Business Development and Driving local market strategies

Company info

Best Buy
Website : http://www.bestbuy.com