Optical Manager Union Station

Profile

Warby Parker is on the lookout for a highly skilled Optical Manager to join our growing in-house Optical team. In this role, you’ll use

your professional skill set and product expertise

to create incredible experiences for customers. Whether you’re helping longtime Warby Parker fans or first-time wearers, you’ll leave them excited and confident about our glasses. (Our frames are really special, after all. Take a peek at

how they’re made

.) Acting as both a coach and team player, you’ll lead your store’s Opticians and jump in to consult customers as needed.

Our ideal candidate is a lifelong learner who’s able to embrace challenges, foster an encouraging work environment, and

help Warby Parker grow.

Sound like the job for you? Read on!

What you’ll do:

Optical duties

Work directly with customers to help meet all of their eyewear needs

Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy

Check that our finished eyewear meets our optical standards, as well as customer requirements and requests

Use your expertise to explain prescription terminology and product offerings to customers

Leadership responsibilities

Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor

Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement

Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants

Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees’ engagement and job satisfaction

Support general store systems, inventory databases, and business operations

Who you are:

A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) w

ho’s been

in a management position for 2 years

A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards

Able to operate with a high sense of professionalism and open-mindedness when making decisions on behalf of the team

Passionate about the eyewear and retail industries

A clear and effective communicator—you can break down technical terms for customers to easily understand

Dedicated to going above-and-beyond to make customers (and your teammates!) happy

Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast-paced, ever-changing work environment

Someone who takes your work very seriously, but not yourself

Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Company info

Warby Parker
Website : http://www.warbyparker.com