IT Product Manager Commerce-Marketplace

Profile

Job Information
Shell
IT Product Manager Commerce-Marketplace
in
London
United Kingdom
, United Kingdom
Job Family Group:
Information Technology (IT)
Worker Type:
Regular
Posting Start Date:
September 5, 2022
Business unit:
Projects and Technology
Experience Level:
Experienced Professionals
Job Description:
Where you fit in
‘Customer Back’ is one of the core principles of our Powering Progress strategy and Digital plays a fundamental role in enabling its delivery. Whether it’s data and analytics that drive ongoing insights into our customers’ needs, enabling offers and solutions that customer value now and into the future or putting in place the underlying integrated systems, processes and platforms that enable a market-leading customer experience (CX). As eCommerce and Marketplace Product Manager, you will be responsible for development and deployment of new eCommerce business models and commercial capabilities that serve the larger B2B eCommerce & Marketplace Strategy. This role will sit at the forefront of how new Commerce platforms are leveraged for Shell to “win new” customers, and for our customers, a unified, user-friendly experience that encourages them to “buy more and buy new” from existing Shell platforms. This individual will work to define and develop new opportunities in form of value cases, new business models, revenue streams that either expand on existing Commerce platforms or create new capabilities in Shell.
This is a unique role in Shell wherein the Product Manager will have the responsibility to work outside-in, to bring the best of external best practices in Commerce & Marketplace to Shell and where relevant opportunities lie, to do things differently working from the Customer Back. Therefore, this role requires a strong external mindset and entrepreneurial spirit to think outside of the box and work closely with Business to stress test the desirability, feasibility and viability of new eCommerce business models as a channel for delivering greater value to Shell.
This role requires proficiency across the following five key dimensions:
Product Manager experience including working in globally distributed Agile teams
Proven ability to master the complexity of interactions, demonstrating strong communication skills, among IT, digital and business stakeholders
Resilience, courage and the willingness to challenge and manage expectations
Leadership capability to manage through ambiguity and empower a team to work collaboratively to deliver on their goals
Ability to build strong collaborative partnerships within and outside of the organisation
What’s the role?
For B2B Commerce, this role will be responsible to work closely with Innovations Business focal points to identify, define and deploy use cases that leverage on existing Commerce platforms to deliver greater incremental value for Shell and deliver experiences that encourage more customer stickiness. The Product Manager will also play a key role in spanning across sectoral strategies to explore how commerce and marketplace offerings can help with Shell’s ‘Digital Decarbonisation’ objectives.
For B2B Marketplaces, this role will be responsible for co-owning and defining Shell’s Marketplace strategy by working outside-in and bringing industry best practices and experience to identify and grow our marketplace offering. This role will develop and nurture Marketplace as a capability in Shell and ensure our B2B business partners have ability to self-serve via an established process and handrails for marketplaces.
Responsibilities
Work closely with external partners and internal teams to identify potential opportunities and prioritise those with Business focal points
Define roadmap for Buy more Buy new (Cross-sell, Upsell, Decarbonisation agenda
Work with a multi-disciplinary team to deliver quick proof of concepts and scale-up roadmaps
Work closely with Business, technology partners and process design leads to develop the capabilities needed to support, “Buy new, Buy more and Win New” roadmaps, including process, systems and data capabilities
Lead Marketplace Opportunity framing, RFP process and implementation
Support & implement core B2B Marketplace capabilities in line with point C architecture vision
Collaborate with the Business Product Owner to ensure that Backlog is well defined and prioritized during PI planning
Ensure squads are appropriately resourced
Lead scrum planning​ and accountable for delivery of Buy new and Win New squads
Debottleneck any impediments to get the delivery done for the product
Work closely with Commerce Product Manager & other relevant Product Managers and team members across the programme to align, prioritise and co-develop eCommerce roadmap
What we need from you
We are keen to hear from the candidate with the below skill set:
Proven experience working with multi-disciplinary teams
B2B digital experience and eCommerce would be most advantageous
Vendor and contract management will be advantageous
Entrepreneurial and creative mindset with outside the box thinking
Strong external mindset to bring in the outside-in perspective and trends
Product Owner or Manager experience including working in globally distributed Agile teams
Proven ability to master the complexity of interactions, demonstrating strong communication skills, among IT, digital and business stakeholders
Familiarity with agile methodology and use of tools such as Azure Dev Ops
Resilience, courage and the willingness to challenge and manage expectations
Empowered to take decisions, and decisive when decisions need to be made
Leadership capability to manage through ambiguity and empower a team to work collaboratively to deliver on their goals
Willingness to continually learn new skills and flexibility to adapt to new ways of working
Ability to build strong collaborative partnerships within and outside of the organisation
A strong commercial focus, understanding customer needs and translating those needs to the team
Company Description
Shell started operations in the United Kingdom more than 110 years ago. Since then, we have grown into a leading innovative Oil & Energy company that rewards its employees by investing heavily in their careers and learning. Our people are our greatest asset, and our commitment to your career will see you thrive in a work environment that offers an industry-leading development programme. When your ideas travel, Shell will benefit, and innovation will thrive. Shell has a key role to play in helping meet the UK’s growing energy demand, whilst using innovative technologies to develop cleaner energy. We are the largest FTSE 100 company in the UK by market capitalisation and make a significant contribution to the UK economy. As well as processing 35% of the gas coming into the UK, we serve more than four million customers at our filling stations each week. Shell employs some 6,400 skilled staff as well as many contractors.
An innovative place to work
There’s never been a more exciting time to work at Shell.
Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in oil, gas and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.
An inclusive place to work
To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.
We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.
A rewarding place to work
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
DISCLAIMER:
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

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