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Job Details

Team Lead Product Sales

Bartlett, NH, United States

Posted on
Sep 14, 2020

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Beaver Creek
Park City
Crested Butte
Grand Teton Lodge Company
Vail Resorts Headquarters
Stevens Pass
Mount Snow
Mount Sunapee
Jack Frost Big Boulder
Afton Alps
Mt Brighton
Alpine Valley
Boston Mills & Brandywine
Mad River Mountain
Hidden Valley
Snow Creek
Paoli Peaks
Whistler Blackcomb
Falls Creek
Team Lead Product Sales - Winter Seasonal
Sep 14, 2020
Bartlett, NH, US
Attitash Mountain Resort
Shift Type: 
Winter Seasonal 2020/2021
Reach Your Peak at Vail Resorts.  
As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests
our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 
Attitash is now part of the Vail Resorts family and we’ve started hiring for our Winter 20-21 season! All Attitash employees receive a FREE ski pass that gives you access to skiing and riding at all Vail Resorts-owned mountains. Along with the free ski pass, employees also get discounts on food, lodging, and retail products, along with other pro-deal discounts on brand names. Join the team this season for an Experience of a Lifetime!
Responsibilities include (but are not limited to)
Work with the Assistant Manager to train, counsel, support, and provide performance management for team members.
Detailed knowledge and explanation of all products, policies, and procedures.
Detailed knowledge of other resources which will enable employees to perform their job efficiently as well as provide guests with adequate answers to their questions regarding the resort, the town and general vacation needs.
Maintain a fluid and enjoyable resort experience for our guests.
Deliver accurate and regular communication to guests and staff through traditional, electronic, digital, and social media platforms.
Resolve all customer issues that may arise and complete the service recovery process.
Use all modules and Guest Connect to field guest inquiries, book mountain activities, and manage products.
Create authentic connections with others and inspire trust.
Manage expectations while empowering others to share in the decision making and work processes.
Control costs within established budget and cost reduction directives for specific offices.
Act fast to changing dynamics and be forward thinking and one step ahead of the needs of the business, our guest's expectations, and your leader.
Implement departmental policies and procedures. Promote and support department operations and company policies and procedures.
Perform BSR communication with internal and external guests, following through on all requests and working well across multiple departments and create reports as needed.
High school diploma or equivalent required, 4 Year College/University Degree- preferred
4 Years Guest Service and cash handling experience- required
Two years of Supervisory experience in a guest service related field- required
Vail Resorts RPOS and Guest Connect with proficiency in the advanced sales module, Microsoft office and PeopleSoft proficiency- required
Ability to create and change inventory in our RPOS- preferred
English Proficiency -required, Spanish Language Skills- preferred
Attitash Mountain Resort offers more than just a ski area--it’s a home away from home. Join our team and experience warmth, friendliness and the ultimate winter lifestyle. A mountain of possibilities awaits
  ****Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 223918
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