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Job Details

Retail Rental Supervisor

Bartlett, NH, United States

Posted on
Sep 03, 2020

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Beaver Creek
Park City
Crested Butte
Grand Teton Lodge Company
Vail Resorts Headquarters
Stevens Pass
Mount Snow
Mount Sunapee
Jack Frost Big Boulder
Afton Alps
Mt Brighton
Alpine Valley
Boston Mills & Brandywine
Mad River Mountain
Hidden Valley
Snow Creek
Paoli Peaks
Whistler Blackcomb
Falls Creek
Retail Rental Supervisor - Winter Seasonal
Sep 3, 2020
Bartlett, NH, US
Wildcat Mountain
Shift Type: 
Winter Seasonal 2020/2021
Reach Your Peak at Vail Resorts.  
As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests
our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 
Wildcat is now part of the Vail Resorts family and we’ve started hiring for our Winter 20-21 season! All Wildcat employees receive a FREE ski pass that gives you access to skiing and riding at all Vail Resorts-owned mountains. Along with the free ski pass, employees also get discounts on food, lodging, and retail products, along with other pro-deal discounts on brand names. Join the team this season for an Experience of a Lifetime!
The Retail Supervisor
is responsible for supervising staff, sales, operational and merchandising functions of the retail department to attain maximum profitability, productivity, and a world-class guest experience. This is achieved by creating a welcoming impression, leading the Resort priorities and modeling our company’s values.
Responsible for maintaining business standards and has increased decision making authority, acts as manager-on-duty in absence of other management presence
Responsible for guest experience in retail department; regularly interacts with guests to solicit feedback, resolve conflicts, and to accommodate special requests when appropriate
Responsible for merchandising, inventory management, and overall department management
Responsible for hiring/staffing, training, scheduling, payroll, evaluating, communicating and coaching of staff members and assigning work to meet business needs and overall morale goals for the team
Responsible for performance management/evaluations of all Retail Department employees; monitors quality of staff to encourage exceptional guest experience
Responsible for promoting workplace safety programs
Fulfills day-to-day work responsibilities for the organization as needed including performing more complex tasks involved in retail concepts, practices and procedures
Responsible for sales generation and growth, inventory control, controllable expenses, cash management, merchandising, loss prevention and department appearance
Possess a broad in-depth knowledge of rental equipment
Follow all company standards in regards to paperwork, cash management and loss prevention standards; including securing and counting all required cash.
Deliver an enthusiastic and professional level of customer service at all times
Drive business by increasing average dollar per sale
Serve as a resource and knowledge base for new and existing employees
Other duties as assigned
Excellent communication and guest service skills
1-3 years previous leadership experience or demonstrated ability to communicate effectively and lead others
Ability to perform in a high paced, variable, multi-faceted environment with the ability to multi-task
Rental equipment trouble-shooting knowledge; ability to inspect and test simple tools and equipment
Must be at least 18 years of age –
Physical strength and ability to: respond appropriately to unplanned situations; stand for long periods of time; kneel, stoop, bend frequently; lift 50 lbs.
Proficiency with Microsoft Office, Windows based applications and internet based software –
College degree / experience in a relevant field –
Wildcat, or endearingly known as the Kitty, is one of the best-known alpine skiing resorts in New England. Don’t miss your chance to join our team of outdoor enthusiasts who are dedicated to providing guests with epic adventures and unforgettable memories
  ****Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 233887
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