Fulfillment Operations Team Leader

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ALL ABOUT TARGET 
As part of our collaborative and guest-obsessed team, you help us create an experience that makes guests say “I love Target!” When you work at Target, you’re helping every family discover the joy in everyday life. You’re working alongside a dedicated team that brings their passion and pride to all that they do. We delight our guests with area experts ready to assist with items that are instock and priced accurately ensuring guests have an enjoyable experience both in stores and online. 
ALL ABOUT GENERAL MERCHANDISE 
Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise (GM) areas of the store. This team leads Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack and ship fulfillment work.  
At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Fulfillment Operations Team Leader can provide you with the: 
Knowledge of guest service fundamentals and experience building a guest first culture on your team 
Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies 
Skills in planning department(s) daily/weekly workload to support business priorities and deliver sales goals 
Skills in process improvements and workload efficiency 
Experience leading a team of hourly team members including: skills in interviewing, developing, coaching, evaluating and retaining talent 
As a Fulfillment Operations Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities: 
Drive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability 
Utilize your workload planning tools to complete all scheduled workload ensuring all orders are fulfilled to meet the delivery and service standards 
Review all fulfillment reporting to identify gaps and develop a plan to resolve 
Create a scheduling plan in partnership with your ETL based off of monthly and weekly fulfillment business workload 
Be an expert of operations, accuracy, process and efficiency 
Enable efficient delivery to our guests by leading pick, pack and ship fulfillment work 
Evaluate and recommend candidates for open positions and develop a guest-centric team 
Establish clear goals and expectations and hold team members accountable to expectations 
Lead team onboarding and learning 
Lead and coach the team to ensure accuracy and efficiency in all fulfillment processes 
Close knowledge and skill gaps through training and experiences 
Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends) 
Ensure supplies are ordered timely and stocked 
Provide service and a shopping experience that meets the needs of the guest 
If applicable, as a key carrier, follow all safe and secure training and processes 
Always demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment 
Address store needs (emergency, regulatory visits, etc.) 
All other duties based on business needs 
WHAT WE ARE LOOKING FOR 
We might be a great match if: 
Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests 
Providing service to our guests that makes them say I LOVE TARGET! excites you…. That’s why we love working at Target 
Leading teams who are stocking, setting and selling Target products sounds like your thing… That’s the core of what we do 
You aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded 
The good news is that we have some amazing training that will help teach you everything you need to know to be a Fulfillment Operations Team Leader. But, there are a few skills you should have from the get-go: 
High school diploma or equivalent 
Must be at least 18 years of age or older 
Previous retail experience preferred, but not required 
Lead and hold others accountable 
Learn and adapt to current technology needs 
Work independently and as part of a team 
Manage workload and prioritize tasks independently 
Welcoming and helpful attitude 
Effective communication skills  
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:  
Access all areas of the building to respond to guest or team member issues 
Interpret instructions, reports and information 
Accurately handle cash register operations 
Climb up and down ladders 
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds  
Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

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