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Job Details

Store Leader Manager Trainee San Antonio TX

San Antonio, TX, United States

Posted on
Oct 24, 2021

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Overviewn▶ Who we arenImagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.n nAs the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®.  u201cBrain Freezeu201d is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 71,100 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.n nBut thereu2019s a lot more to our story and much more left to be written.  We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.  n nAt 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90 years ago. Itu2019s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers. n nToday we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us. n n▶ How we leadnAt 7-Eleven we are guided by our Leadership Principles.n nBe Customer Obsessed nBe Courageous with Your Point of ViewnChallenge the Status QuonAct Like an EntrepreneurnHave an u201cIt Can Be Doneu201d AttitudenDo the Right Thing nBe AccountablenEach principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.n n▶ About This OpportunitynResponsibilitiesnThe Leader-in-Training position is a non-exempt hourly position eligible for overtime in compliance with federal and state laws.  The MIT is in training to learn the functions and responsibilities of the Facility Leader position. n nResponsibilities include learning and assisting in the duties required of a Facility Leader, which are listed below:n n Human Resources Managementnn Maintain positive employee relations and morale by supervising employees and ensuring that Company policies and procedures are being followed and maintainedn Recruit, interview, and hire employees; ensure that all aspects of the hiring process are completed and that facility is properly staffedn Effectively train and develop all employees within the facility; supervise training conducted by Assistant Leader and/or other designeen Effectively manage labor hours through proper schedulingn Determine and adjust rates of pay for employees at the facilityn Ensure that Company policies related to safety & security and EEO are administered and followed by all employees at all timesn Ensure that Company policies and procedures and all laws governing restricted beverage and tobacco sales are followed by all employeesn Evaluate and take positive and consistent disciplinary action on violations of Company policies and proceduresn Supervise coverage of shifts left vacant due to emergency or lack of personnel and fill as neededn Prepare and conduct performance reviews for all employees per Company policy; prepare and send all status changes to Human Resourcesn Resolve employee relations problems and complaints in a timely manner; counsel and document employee performance issues; process employee terminations as necessary; follow through and communicate employee relations problems to the Area Operations Leadern Initiate and document terminations of employees with the approval of Area Operations Leader; attend unemployment hearingsn Conduct employee meetings at least once per month or as necessary to communicate store-wide issues and build teamwork among employeesnn nFinancial Managementnn Provide effective management of expenses, profits and losses to ensure the financial stability of the operationn Ensure accurate and timely reconciliation of facility accounting with weekly and monthly Company reportsn Manage all sales records, controllable expenses and cost items affecting profitability of the facilityn Manage accurate daily accounting of all bookkeeping and ensure accurate daily completion of records, including at a minimum but not limited to:n n Tank stick and gas console/dispenser meter readingsn Register readingsn n Close out lotteryn Reconcile funds including change fund, lottery and bank depositsn Complete DSR/DIR and send to accounting groupn Monitor and analyze gas competition pricing by surveying competitors on daily basis and report to Corporate office, complete gasoline price changesn Ensure accuracy of pump readingsn Maintain adequate stock on product and supplies needed by keeping a current build-to-bookn Oversee daily bank depositsnnQuality Customer Servicenn Ensure prompt and courteous customer service, safe conditions at the facility, and employee supervisionn Maintain a neat personal appearance in accordance with Company Uniform and Personal Appearance policy (see Policy HR401-09)nnMarketingnn Effectively manage the facility by directing sales promotions, implementing new programs and communicating to vendors, sales reps, and other appropriate personnel on marketing activitiesn Responsible for ordering and merchandising of all authorized merchandise by complying with inventory guidelines. Direct and control proper merchandising and follow-through on all sales promotionsn Recommend new products, services and/or procedures to the Area Operations Leader based on customer needs as well as competitionn Monitor inventory levels and work with Merchandising Leaders to ensure maximum turnover of inventory without loss of salesn Monitor and ensure compliance with all contractual merchandise agreements and report any discrepancies to managementn Complete spot checks to ensure ancillary product pricing procedures are being followedn Check displays for neatness and customer Ensure that all authorized signs are displayedn Maintain a working relationship with all vendors; monitor and correct delivery procedures, ensure the accuracy of orders; and report any problems to Area Operations Leader.nnFood Service Managementnn Provide effective management of two or more specialty food service programs, including supervision of the Food Service Leadern Ensure that all food and food preparation maintain quality standards and sanitation regulationsn Develop and maintain vendor relationships to ensure quality servicesn Ensure that adequate stock is maintained by keeping current build-to-booknnLoss Preventionnn Implement and manage security and prevention measures as suggested by the Security Department and Company policiesn Ensure all personnel are aware of security requirements and that such requirements are administered and followed by all employees at all timesn Control inventory shrink within all corporate guidelines. Pursue inventory shortages or overages to a satisfactory conclusionn Conduct periodic shift cash audits on all shifts; if inconsistencies are found, investigate and take appropriate actionn Ensure proper daily handling of bank deposits, control cash overages and shortages on a daily basis by performing and verifying that accurate cash register procedures are followed by all employeesnn Safety and Maintenancenn Conduct daily safety inspections of equipment to ensure optimal operating conditions at all timesn Ensure that safe conditions and a safe environment are maintained at all timesn Respond, report and follow-up on all employee and/or customer accidents, injuries and loss or damage to any propertyn Assure good operating condition of all equipment; perform minor maintenance and repair to property and equipment as needed; advise Area Operations Leader and/or Maintenance of all breakdowns immediatelynnMiscellaneousnn Perform any other duties as needed for the effective and efficient operation of both the facility and at least 2 food specialty programsn Ensure work attendance in compliance with Company expectationsnnQualificationsnEducation and ExperiencenHigh school diploma or general education degree (GED) is preferred.  Minimum of 1 year retail management or relevant experience required.  Must be authorized to work in the United States. n*A valid drivers license is required; reliable transportation and maintenance of insurance as designated by state regulations is required.  Employees are subject to motor vehicle checks in accordance with Company policy.n nKnowledge and SkillsnDemonstrated leadership and customer service skills and competencies.  Proven success developing team members. Demonstrated ability to use P&L and store reports to affect change.  Ability to read and interpret documents such as rules, operating and maintenance instructions and procedure manuals.  Excellent oral and written communication skills.  Ability to write routine reports and to speak effectively before customers and employees.  Proficient accounting skills.  Ability to exercise sound judgment and work with minimum supervision.  Proficient computer knowledge (Microsoft products preferred Word, Excel).  PDI/Verifone/Topaz experience preferred.  n nPhysical Demandsnn Must be able to stand and/or walk for full shift.n Ability to occasionally lift and/or carry up to 50 pounds from ground to overhead, and/or 60 pounds from ground to waist level, up to thirty minutes of workday (i.e., to assisting in stocking/maintaining inventory levels).n Ability to push and pull with arms up to a force of 128 pounds (i.e., utilizing hand truck.)n Ability to bend at the waist with some twisting, up to one hour of the workday.n May be required to climb a ladder and/or stool, kneel or crouch to store or retrieve materials and/or place or remove signs.n Ability to grasp, reach, and manipulate objects with hands all day.  This handwork requires eye-hand coordination and may require bilateral coordination of hands, up to four hours of the workdaynnReasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.  Essential functions are job duties that an employee must be able to perform with or without reasonable accommodation.  All of the responsibilities listed above are considered essential job functions to this position.n nThis job description is subject to change at any time. n 

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