District Manager - Military Veterans

Profile

Grow as We Grow and Take Your Career to New Heights! As a District Manager, you will be responsible for managing the total service delivery for up to 20 or more apartment communities and providing direction and oversight for 15-30 Service Valets within an assigned district. In this role, you will report to the Regional Director of Operations and work in collaboration with our sales team and ensure client satisfaction through ongoing client engagement and oversight of a part-time workforce responsible for trash and recycling collection on assigned properties.We offer a competitive starting base salary, quarterly bonus, company provided truck, and outstanding benefits.This position requires willingness to work a split shift schedule which includes hours in the morning/early afternoon and evening, depending on needs. You will split your time working from home and in the field / community properties, as necessary up to 50% of the time.Essential duties include:Daily OperationsnProvide on-call support to Service Valets and communities within split shift schedulenResponsible for recruiting, hiring and onboarding Service ValetsnResponsible for ensuring daily/nightly completion of resident doorstep trash/recycle pick-up for assigned propertiesnInspect properties regularly for resident and Service Valet compliancenResponsible for creating and managing schedule for part-time workforcenManage a labor budget of up to $150k depending on number of assigned propertiesnPerforms other duties as assignednCustomer RetentionnMakes informed decisions with consideration of customer/associate impact, ensuring maximum quality of servicenCreate and maintain cooperative working relationships and frequent communication with property staff through daily site visits and immediate response to questions and concernsnPromote and educate property staff on any/all new service offerings from Valet LivingnOrganizational ActivitiesnComply with, promote and train on all safety policies and procedures. Report all safety incidents in a thorough and timely mannernEnsure daily delivery of company reports to designated property staff membersnCollaborate with internal business partners; finance, human resources, marketing, operations, and ITnKeep timely/accurate customer, associate and operational recordsnActs in accordance with organizational and quality standardsnDiscusses associate's development needs and subsequently facilitates appropriate support, coaching and/or training opportunitiesnService/SupportnFacilitate and lead new community launches, including container distributionsnDrive to inventory warehouse when needed for supplies (Personal Protective Equipment, Containers/Waste Stations, Brochures, etc.)nDrive to properties within assigned district/region up to 50% of the workdaynYou are a good fit if you have the following experience, education, and skills:nHigh school diploma or GED equivalentnMulti-location management experience of dispersed workforcenCustomer service, and prior people management experience (preferred in a part-time workforce)nProficiency in MS Word, Outlook, Excel & Power PointnKnowledge of basic employment law, customer service fundamentals, and leadership/management principlesnUnwavering work ethic, integrity and sense of accountabilitynAbility to manage stress and adapt to changing environment; comfortable with complexitynAbility to perform effectively in environments with frequent workload changes and competing demandsnEffectively communicate with others both verbally and writtennBuild effective teams, hold self/others accountablenAble to work with cross-functional teams within the organizationnSpecial Conditions of EmploymentnValid driver license and good driving recordnAbility to operate a motor vehicle and drive for periods of timenAbility to work outdoors, and drive in changing weather conditionsnFlexibility to work split schedule and/or be on call during irregular hours depending on business needsnPhysical RequirementsnAbility to lift up to 50 lbs.nCarry filled tote on shoulder(s) up to 50 lbs. up/down stairsnBend at waist and lift over shouldernBend at knees and lift over shouldernLift arms shoulder heightnAbility to walk distance of property, and be exposed to disagreeable odorsnWe provide the following comprehensive, flexible benefits to our full-time associates and eligible family members. nHealth coverage for you and your family through medical, dental, vision plans, and Pet insurance plan optionsnTax advantages through healthcare savings and flexible spending accountsnFinancial protection through disability, life, accidental death & dismemberment, and business travel insurancen401k plan with a generous company matching contributionnGenerous paid time off program in which benefits increase along with your tenure with the companynSupport of continued education through tuition reimbursementnAssociate and family assistance programnAssociate discount programsnReferral bonus programnRewards and recognition programnValet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

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