San Jose, CA, United States
Real Estate, Manager, Customer Service
Jun 03, 2020
Sep 16, 2020
Shea Properties – Find Awesome.
Shea Properties is always looking for talented people who are interested in beginning or continuing their careers in real estate. With a portfolio that includes 9,000 apartment units and 4.8 million square feet of commercial space in California, Colorado and Washington—and an amazing pipeline of future projects—Shea Properties can help you find your awesome. Our associates love the collaborative, supportive, family-friendly work environment. Our leadership team encourages input at all levels and embodies Shea’s Core Values of Honesty and Integrity, Respect for Others, Teamwork and Competitive Spirit. Learn more about us on WorkWithShea.com
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The Leasing Manager provides the necessary leadership, training, guidance and motivation to the leasing staffing and works with the Community Manager/General Manager to recommend and execute marketing and leasing strategies designed to meet the goals of Shea Properties. The Leasing Manager is responsible for all sales-related functions, including staffing, pricing, marketing, and achieving revenue goals of the property.
The Leasing Manager, as with all Shea team members, is expected to conduct him / herself in a professional manner that is consistent with Shea Core Values and the Business Ethics, Employee Conduct and Confidentiality policy.
Directs the leasing team, and supervises staff’s daily activities to achieve occupancy and revenue goals of the property.
Responsible to hire, train, and motivate all leasing staff.
Conducts weekly sales “leasing fundamentals” meetings, providing clear set leasing and occupancy goals.
Shadow Trains all new leasing employees in the assigned area, and provides continual on-site training of employees needing assistance. Completes and reviews the Leasing Training Checklist for new leasing employees.
Supports and motivates staff to participate in company sponsored classes and provided training, with the objective of completing PDP and individual goals. Ensures compliance with all mandatory training
Supervises and ensures accurate and timely preparation of all leasing paperwork and documents related to residency.
Ensures schedule of leasing staff to ensure proper staff levels in anticipation of traffic demands and workload
Prepares annual reviews for all direct reports, sets Incentive-Based Compensation Bonus Plan (IBC) goals and objectives and implements Professional Development Plans (PDP) for all associates.
Gathers market information weekly and prepares reports identifying competition rental rates, concessions, promotions and property changes, observing development and changes in market area which may impact the community. “Shops competition to determine sales technique, strategy and merchandising. Reports findings and recommendations to on-site staff, as well as to the Regional Manager.
Reviews Yieldstar each morning and submits pricing recommendations.
Supervises the input of all data into designated property management software and processing of sales -related reports. On a daily basis, documents telephone and walk-in traffic on appropriate forms. Provides traffic, to include Internet traffic, rental, cancellation, transfer and lease renewal information for weekly status report. Assures leasing staff is documenting traffic properly and efficiently.
Assures that all leasing consultants are well versed and understand the Lease Agreement, and further assures that all aspects of the lease and supporting documents are being communicated appropriately to the resident.
Reviews and approves resident rental applications for move-ins in a fair and consistent manner in accordance with Fair Housing requirements and Shea Business Properties' policies and procedures.
Prepares Welcome packages and schedules move-in. Prepares lease, associated addendums and forms in compliance with policies and procedures. Obtains unit keys, and conducts resident move-in and establishes appointments for reviewing the lease and lease documents with new residents.
Assures all leasing files are organized and maintained in the leasing desks and leasing storage in accordance with leasing office standardization, and Policy
Performs necessary resident retention activity and assists in negotiation of rent increases and lease renewals with residents and the execution of all necessary documents to implement all approved rental increases.
Ensures Leasing and Maintenance staff a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments are inspected prior to move-in.
Inspects Models to ensure they are presentable in accordance with established standards. Walks the market window and market ready apartments to ensure they are presentable in accordance to established standards. Ensures leasing center is open and ready for business on-time each day.
Maintains Leasing office and Hospitality area in accordance to guidelines, to present the best impression and welcome to our visitors.
Provides exceptional customer service and addresses resident concerns.
Demonstrates initiative, professionalism, personal awareness, integrity and exercises confidentiality in all areas of his/her performance.
Performs other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community. Handle on-call duties, as directed by supervisor.
Technical/Professional Knowledge (Knowledge/Skills, Education, and Experience)
Effective oral and written communication skills; ability to give clear direction and respond to inquiries. Must be able to speak effectively before groups of customers or associates of the organization.
Understanding of accounting principles and budget process. Ability to read and interpret numerical information. Basic understanding of the budgeting process.
Basic understanding of marketing concepts; analyzing data; and report writing.
Customer service experience required in at least one of the following industries: property management, hospitality, retail, and real estate.
Negotiate and resolve conflicts.
Proficient with Microsoft Office products (Word/Excel/Outlook) and Yardi preferred.
Prior experience in managing a staff (supervise, train, coach, develop, motivate, interview, hire, terminate) and lead by example.
High School Diploma or equivalent. Some college level courses preferred.
Minimum of 4 years property management experience with at least 1 year at the management level.
The Leasing Manager works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies depending on the property. Hours are usually scheduled from 9 a.m. – 6 p.m. However, office staff is expected to report at 8:50 a.m. for staff line-up. Saturday and/or Sunday work schedule may be required depending on property occupancy. The Leasing Manager should be flexible and readily available depending on the needs of the property.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to occasionally drive during the course of work. Must be able to travel, as needed, 10-25% of the time.
Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
Website : http://www.cch.com