Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
Similar Jobs
Field Service Manager, Customer Service - Seattle
Rockford, IL
Apply Now >
Mgr, Contracts
United Technologies Corporation
Rockford, IL
Apply Now >
Program Quality Manager
United Technologies Corporation
Rockford, IL
Apply Now >
Staff Engineer - Project Engineering
United Technologies Corporation
Rockford, IL
Apply Now >
Accounting Manager- Shared Services
Loves Park, IL
Apply Now >
View more jobs in Rockford, IL
View more jobs in Illinois

Job Details

Field Service Manager Customer Service - Seattle

Company name
United Technologies Corporation

Location
Rockford, IL, United States

Employment Type
Full-Time

Industry
Engineering, Customer Service, Manager

Posted on
Jan 03,2019

Valid Through
Apr 18,2019

Apply for this job






Profile

Job ID: 01271614

City: Rockford

State: Illinois

Country: United States

Category: Aftermarket & Sales

Job Type: Full Time

Description:

Date Posted:

2018-10-10-07:00

Country:

United States of America

Location:

F03: Service - Miscellaneous 4747 Harrison Avenue, Rockford, IL, 61125 USA

Collins Aerospace is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Created in 2018 by bringing together Rockwell Collins and UTC Aerospace Systems, Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers, and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here!

Primary Responsibilities:

The Field Service Manager is an individual contributor working with an international team that is responsible for providing technical support on all Collins Aerospace products to a portfolio of airline customers in the Seattle region. The primary responsibility will be to assist customers in the resolution of Collins Aerospace system issues impacting aircraft operations.

The duties shall include: troubleshooting of Collins Aerospace systems/components, analyzing failure data, directing customer repair activities, and assisting in aircraft testing. Additional activities also include assisting customer’s engineering, maintenance, quality, material, purchasing, production and training personnel in the operation, maintenance, repair and installation of Collins Aerospace products by being responsive to customer’s spares, repairs, warranty and account receivable requirements. The FSM is also responsible for building a foundation that supports customer confidence in our products and services while representing the customer’s needs to Collins Aerospace

Basic Qualifications:

Excellent communication and interpersonal skills to foster positive relationships with customers, employees and other internal stakeholders.

Must be self-motivated with the ability to work autonomously, while providing necessary feedback to leadership regarding the performance and issues with the Customer.

Seeks appropriate assistance and guidance when necessary.

Be able to adapt to a wide variety of high pressure situations while maintaining professionalism and courtesy.

Demonstrated ability to actively engage and positively contribute in a fluid team-working environment.

Portrays a positive and professional image that is representative of Collins Aerospace core values in front of the Customer at various levels from Vice President to mechanics.

Negotiation, conflict resolution skills and diplomacy are required, as well as the ability to think on the fly during customer meetings.

Strong presentation skills needed as well as a strong continuous improvement/ACE mindset.

Project Management skills are essential to manage multiple tasks with multiple customers and varying priorities.

Must have aviation-related work experience.

Excellent communication and interpersonal skills to foster positive relationships with customers, employees and other internal stakeholders. Must be self-motivated with the ability to work autonomously, while providing necessary feedback to leadership regarding the performance and issues with the Customer. Seeks appropriate assistance and guidance when necessary. Be able to adapt to a wide variety of high pressure situations while maintaining professionalism and courtesy. Demonstrated ability to actively engage and positively contribute in a fluid team-working environment. Portrays a positive and professional image that is representative of Collins Aerospace core values in front of the Customer at various levels from Vice President to mechanics. Negotiation, conflict resolution skills and diplomacy are required, as well as the ability to think on the fly during customer meetings. Strong presentation skills needed as well as a strong continuous improvement/ACE mindset. Project Management skills are essential to manage multiple tasks with multiple customers and varying priorities. Must have aviation-related work experience.

Education:

BS in Engineering or equivalent

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

Background check and drug screen required (every external new hire in the U.S.)

Drug Screens for re-hires only performed for previous employees who have been gone from the company for more than 1 year

UTAS4220183

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Qualification:

United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.

Company info

United Technologies Corporation
Website : http://www.utc.com

Company Profile
United Technologies (UTC) is a diversified company that provides a broad range of high-technology products and services to the global aerospace and building systems industries. Our commercial businesses are Otis elevators and escalators and UTC Climate, Controls & Security, a leading provider of heating, ventilation, air conditioning, fire and security systems, building automation and controls. Our aerospace businesses are Sikorsky aircraft and the new UTC Propulsion & Aerospace Systems, which includes Pratt & Whitney aircraft engines and UTC Aerospace Systems aerospace products. The company also operates a central research organization that pursues technologies for improving the performance, energy efficiency and cost of UTC products and processes.

Similar Jobs:
Skills InfusionSoft Digital Marketing Account Management CRM Software SEO :If you like to learn, are looking for something that is different every day, and want to be challenged, keep reading. We are looking for an Account Manager...
General Manager in Training - Retail
Location : Rochelle, IL
Req ID:\u00a0117708General Manager in Training Working at Love′s as an General Manager in Training is a very different job. We work hard for our customers and our teams. As a manager at Love′s, we empower you to be owner-operators...
Deli Manager
Location : South Beloit, IL
Deli Manager in South Beloit Illinois Deli Manager Click Here to Apply Online Job Description Store Number:646 Drive your Future! A Travel Center Deli Manager is responsible for the daily execution of PFJ processes in our hot deli...