Citizens Financial Group.
Dedham, MA, United States
Manager, Product Management
DescriptionReporting to the Director of Online and Mobile Banking Product Management, this role is centered on the Alerts product strategy. The focus is on developing and managing the Online Banking Product Strategy for Citizens Bank, including creating short and long term objectives, strategies and roadmaps. This role on the digital banking team will focus on the online banking experience with a specific supplemental focus on alerts. This results-driven colleague will aid in the execution of digital banking programs for the Consumer Banking business. They will utilize a user-centric mindset; this individual will be a key contributor in driving the optimal digital banking experience. This role will be responsible for ensuring that Citizens Bank is well positioned to understand the industry trends and landscape; understand and roadmap what peers are doing and Citizens overall online banking and alerts roadmap to drive areas of focus for the digital channels. Responsibilities:·Responsible for the strategic development on the online banking and alerts roadmap ·Continually drive digital products towards a meaningful balance between user needs, business objectives and technical feasibility·Provide direction on the development, testing, and refinement of UX prototypes in an agile environment·Refine requirements and support the execution of the digital banking projects/programs·Introduce and markets new products by developing time-integrated plans with cross-functional teams including sales, advertising, and production.·Facilitate solutions across the organization; working with legal, risk, operations, UX and technology teams to prioritize, deliver solutions that align with the corporate strategy·Ensure what is delivered meets the original goals and KPIs.·Determines customers' needs and desires by specifying the research and VOC analysis needed to obtain market information.·Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes.·Assesses market competition by comparing the company's product to competitors' products.·Provides source data for product line communications by defining product marketing communication objectivesQualificationsExcellent communication skills to interact with staff, colleagues, cross-functional teams and third partiesAbility to collaborate and influence across a variety of organizational functionsAbility to lead without authority and be comfortable managing across channelsPossess a unique blend of business and technical knowledge that includes a big-picture vision of where the user experience should be and the drive to make that vision a realityTrack record of using qualitative and quantitative data to prioritize and drive decision-making and the ability to quickly re-prioritize in a dynamic environmentMetrics-driven: Strong analytical and synthesis skills, including the ability to absorb and process large amounts of data into actionable information3-5 years of Product Management experienceOrganized, Understanding the Customer, Requirements Analysis, Competitive AnalysisHours and Work Schedule:Hours Per Week: 40Work Schedule: M - F#LI-KP2,educationRequirements:Why Work for Us,employmentType:1st Shift,identifier:1810101-1,industry:F,qualifications:Qualifications Excellent communication skills to interact with staff, colleagues, cross-functional teams and third parties Ability to collaborate and influence across a variety of organizational functions Ability to lead without authority and be comfortable managing across channels Possess a unique blend of business and technical knowledge that includes a big-picture vision of where the user experience should be and the drive to make that vision a reality Track record of using qualitative and quantitative data to prioritize and drive decision-making and the ability to quickly re-prioritize in a dynamic environment Metrics-driven: Strong analytical and synthesis skills, including the ability to absorb and process large amounts of data into actionable information 3-5 years of Product Management experience Organized, Understanding the Customer, Requirements Analysis, Competitive Analysis Hours and Work Schedule: Hours Per Week: 40 Work Schedule: M - F #LI-KP2
Citizens Financial Group.
Website : http://www.citizensbank.com/
In 1828, RBS Citizens Financial Group got its start as a small community bank called the High Street Bank in Providence, Rhode Island. RBS Citizens Financial Group, Inc. is a $127 billion commercial bank holding company. It is headquartered in Providence, R.I., and through its subsidiaries has approximately 1,400 branches, approximately 3,600 ATMs and more than 19,000 colleagues. It operates its branch network in 12 states and has non-branch retail and commercial offices in more than 30 states.