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Job Details

Sr Client Manager

Company name
First Data Corporation

Hagerstown, MD, United States

Employment Type

Sales, Business Development, Customer Service, Manager

Posted on
Jan 27,2020

Valid Through
May 11,2020


Sr Client Manager','2686101','!*!p {font-family:Arial;font-size:11.0pt;} ul {list-style-type:circle;font-family:Arial;font-size:11.0pt;}Position Description OverviewThis role will be the primary contact and act as the internal owner for a portfolio of SMB Direct merchants. By increasing overall customer satisfaction, the position will support Fiserv revenue growth through increased retention and increased product/service penetration. Responsible for client solution penetration and education, account monitoring and portfolio reporting and issue resolution ownership. The Sr. Client Manager creates customized Business Review presentations which illustrate the client’s financial health based on card volume vs industry as well as market trends. Individuals will manage a portfolio of accounts of the SMB Direct portfolio and must be able to support clients outside of normal business hours, including weekends.Job Responsibilities• Owns the retention and growth of a vertical aligned client portfolio and assures client satisfaction by maintaining overall relationship with clients.

• Consistently analyzes and monitors the client’s processing environment to identify and implement strategies for operational efficiency, cost savings and business management benefit.

• Works with top tier accounts with multi product platforms/environments to deepen the penetration of Fiserv products and services.

• Manages the overall incidence response process between the Client and Fiserv and is the key point of contact for researching and resolving issues, owning it until resolved.

• Facilitates the Client training process as it relates to platform applications, association releases and product functionality.

• Maintains accurate and up to date documentation of the client engagement and product matrix by utilizing appropriate systems and tools to track client interactions.• Functions as the overall Project Manager for Internal Strategic and Client specific projects and initiatives.

• Develops cross-functional alignment and consensus around issue resolution and establishes strong working relationship with functional partners to ensure quality delivery and support.

• May ensure optimum processing integrity through regular comprehensive systemic audits on client portfolios.

• May implement remedial actions when necessary to control and eliminate client liability.

• May facilitate the client communication and delivery process as it relates to association releases, regulatory changes, product/platform upgrades, fee revisions and system enhancements.

• Participates in business reviews and/or creating client operational performance reviews.

• Works on complex tasks, issues and environments.

• Work is broad in nature, usually requiring originality or ingenuity.

• Decisions have a considerable impact on the end results of the business unit.

• Other duties as required and directed by management.Scope of JobThis is manager level role that does not have sales quotas, nor commissions. Incumbent will be tied to a specific set of customers and will assist in increasing customer retention, product penetration, product usage and overall customer satisfaction for the SMB direct portfolio. Ability to quickly assess and analyze situations, identify potential impacts, navigate, resolve and communicate effectively at a high level. Ability to conceptualize, translate into business terms, and provide solutions to complex problem sets. Expertise managing complex projects and issues with the ability to direct teams toward resolution.','!*!p {font-family:Arial;font-size:11.0pt;} ul {list-style-type:circle;font-family:Arial;font-size:11.0pt;}Job Requirements• 4 year degree or equivalent work experience.

• 5 years of experience in sales, business development or relationship/account management experience required.

• Good organizational, communication and interpersonal skills.

• Detail-oriented, team player with good planning and problem solving skills, who is willing to work outside of traditional service parameters.

• Proficient in PC Skills, particularly MS suite (PowerPoint and Excel)

• Must be flexible and adaptable

• Self-motivated and able to work independently with minimal supervision towards the achievement of personal and team goals.

• Analytical skills - understand industry metrics and trends.

• Effectively interact and communicate with varying internal departments.

• Knowledge of payment processing; Fiserv’s products, platforms, systems, and operational areas preferred.

• Prefer experience working in with a vertical (Retail, Restaurant, Hotel, Grocery, Petro, Auto, Labors, Utility, Healthcare, Professional Services or Beauty)CompetenciesConsultingProject ManagementBusiness AssessmentRequirements AnalysisQuantitative ResearchResearch AnalysisSolutions DevelopmentTRAINING SOLUTION DEVELOPMENTLearn more about Fiserv:

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

Explore the possibilities of a career with Fiserv and Find Your Forward with us. We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet','United States-Maryland-Hagerstown-Hager-3 Western Maryland Pkwy','','Client Service Advisor','Full-time','','Jan 27, 2020','L3 - Middle Mgmt/Sr Professional','L3 - Middle Mgmt/Sr Professional','Regular','Sr Client Manager

Company info

First Data Corporation
Website :

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