Customer Service Manager Jobs
The marketing manager who is dedicatedly assigned the customer service management aspects of the company are known as the Customer service manager. Duties of the customer service manager include recruiting, training and managing a team of customer service executives. He has to handle customer service issues escalated by team members, analyze the customer base demographics, and report the findings. The customer service manager has to maintain and update customer service policy manual and ensure that the policies are followed properly. He has to coordinate with sales managers and logistics managers; and maintain customer service time and queues. The customer service manager has to ensure communication of promotional offers and benefits to regular and premium customers.
Applicants for this position should have a Bachelor's degree, preferably in marketing or sales. Several years of experience in a customer service oriented role may be expected. Experience of managing or designing a brand management, customer loyalty program or even a customer retention program will prove to bean asset.
The marketing manager who is dedicatedly assigned the customer service management aspects of the company are known as the Customer service manager. Duties of the customer service manager include recruiting, training and managing a team of customer service executives. He has to handle customer service issues escalated by team members, analyze the customer base demographics, and report the findings. The customer service manager has to maintain and update customer service policy manual and ensure that the policies are followed properly. He has to coordinate with sales managers and logistics managers; and maintain customer service time and queues. The customer service manager has to ensure communication of promotional offers and benefits to regular and premium customers.
Applicants for this position should have a Bachelor's degree, preferably in marketing or sales. Several years of experience in a customer service oriented role may be expected. Experience of managing or designing a brand management, customer loyalty program or even a customer retention program will prove to bean asset.
related jobs
2140 matches
| date | location | job title |
| Jan 22, 12 | |
USA-NV-Las Vegas | |
Director,International Customer Service
.... isnresponsible for leading the Konami Gaming, Inc. international customernservice function to drive a high degree of customer service andnretention while achieving departmental and company objecti.... |
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| Jan 21, 12 | |
USA-CA-San Carlos | |
Customer Service Manager - MIT
.... to join our team as a Customer Service Manager . This highly motivated, Retail and Service trained Manager will be responsible for actively leading the team of customer service advisors who are ex.... |
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| Jan 13, 12 | |
USA-CO-Littleton | |
B2B Customer Service Manager
.... Customer Service experience does not apply. Customer Service is the primary front line contact with our customers and distributors. Working with the Director of Customer Service, Managers are respons.... |
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| Feb 05, 12 | |
USA-IL-Highland | |
Customer Service Manager
.... of Cooper B-Line’s fast-paced, high volume Customer Service Department in all daily operations and is responsible for the team’s performance and customer satisfaction regarding any process within the.... |
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| Feb 05, 12 | |
USA-CA-San Francisco | |
CUSTOMER SERVICE MANAGER (SAN FRANCISCO MAIN)
.... is a financial holding company with assets of $89.7 billion at December 31, 2011. Its primary subsidiary, Union Bank, N.A., is a full-service commercial bank providing an array of financial services .... |
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