The Three C's of Leadership

1. Acknowledge
   Everyone wants to be heard. Too often, we shift the topic of conversation to address our issues without affirming our listener's concerns. If we acknowledge what we heard first, our listener will be much more inclined to hear us.
   
   
   
   
2. Focus on Interests vs. Positions
   An interest is a core goal. People may agree on interests, but hold very different positions. For example, a team may want to develop new customers. Acquiring new customers is an interest. A specific way to acquire new customers (e.g., a print advertising campaign) is a position. Communication leaders stay focused on achieving core goals rather than investing in positions.
   
   
3. One @ 100%! Principle
   In conflict, we typically focus on where we disagree. Leaders in communication find the one thing they can agree on and agree with it 100%! This greatly decreases resistance and increases collaboration. Once we have connected and reached common ground, we can more successfully resolve differences.

One "stay alert" technique is:

Remember Accomplishments
Often we focus on past failures. Worrying about past mistakes does nothing to help us succeed. Focusing on achievements recalls important strategies and skills that we can use to generate new accomplishments. It will increase competence and confidence.

To "fill up on fuel":

Engage Helpful Passengers
Do your passengers question your driving and complain about the view? Minimize time with those who drain energy and confidence. Be intentional about surrounding yourself with those who will encourage and motivate you.

1. Ask vs. Tell
2. Collaborate vs. Determine
3. Facilitate vs. Instruct
4. Empower vs. Control